Free PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Actual Questions

The questions for ITIL-4-Specialist-Create-Deliver-and-Support were last updated On May 18, 2025

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Question No. 1

Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

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Correct Answer: A

Artificial intelligence is commonly applied to process and interpret unstructured text, enabling tasks such as generating summaries, translations, and extracting meaningful insights.


Question No. 2

An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.

Which approach would help to resolve this situation?

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Correct Answer: A

Continuous integration resolves delays by ensuring that developers frequently merge their code into a shared repository, enabling earlier detection of issues and smoother collaboration.


Question No. 3

Which of the following involves consideration of the skills and availability of both internal and external resources?

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Correct Answer: A

Build vs buy involves evaluating the skills and availability of both internal and external resources to decide whether to develop a solution in-house or acquire it from an external provider.


Question No. 4

An organization prioritizes its work on a 'last-in, first-out' basis.

Which work item should be actioned NEXT?

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Correct Answer: D

In a last-in, first-out approach, the most recently logged work item is actioned next, which is the item logged today at 11:00.


Question No. 5

Users have specific product-related questions and want to provide product feedback.

What is the best way to enable two-way communication between these users and the organization's product team?

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Correct Answer: B

Topic-based forums enable structured two-way communication between users and the product team, allowing users to ask questions and provide feedback directly.