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[RM 4: How information and technology enable the practice]
What automation tools should be used to help a release manager understand how the organization's services are related to one another?
[RM 4: How information and technology enable the practice]
A release manager has decided on a policy of not allowing users to choose to accept software updates. What is this an example of?
[RM 7: How to apply ITIL guiding principles for the practice]
A service provider is reviewing its release management practice. It has been found that most releases meet their objectives and are delivered on time. However, teams and organizations using the service provider's services are complaining that sometimes software updates interrupt their work during peak business hours. What should the service provider do to improve the release management practice by applying the 'collaborate and promote visibility' guiding principle?
[RM 6: How ITIL capability model can help the practice]
An organization has a dedicated release management team that is effective in managing releases, but this team has very poor coordination with the change enablement team. What capability level of release management does this indicate?
[RM 5: The role of the practice and suppliers in the practice]
A release manager is considering the involvement of third parties in the release management practice. Which release management activity is likely to have a dependency on third parties?
