Free PeopleCert ITIL-4-DITS Exam Actual Questions

The questions for ITIL-4-DITS were last updated On Dec 17, 2025

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Question No. 1

An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.

Which is the BEST way to address this objective in the organization's strategy?

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Correct Answer: C

Question No. 2

An organization is developing an innovative way of using technology to help them meet regulatory requirements for healthcare products more easily. This will enable them to provide new products and services to retail, general practitioners, and hospital consumers faster and at a lower price than their competition.

Which term BEST describes this process?

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Correct Answer: B

Question No. 3

An organization is reviewing its internal and external sources of finance to understand how much money is available from each source.

Which concept BEST explains the focus of this review?

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Correct Answer: A

Question No. 4

Which statement is CORRECT about risk management in digital organizations?

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Correct Answer: A

Question No. 5

An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.

As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

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Correct Answer: D