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Which of the following describes a value stream?
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.
Which is an example of 'Analysing the Voice of the customer'?
Analysing the Voice of the Customer involves reviewing and interpreting customer feedback to identify priorities and actions, which is exemplified by interpreting feedback and prioritizing actions.
Which is NOT an input to the 'Managing business relationship journeys' process?
Training materials support BRM development but are not an input to the Managing Business Relationship Journeys process; that process relies on defined roles and responsibilities, relationship models, and the service portfolio.
Which input used to develop the business relationship management approach is an output of the workforce and talent management practice?
An assessment of the organization's culture is produced by the Workforce and Talent Management practice and serves as an input when developing the Business Relationship Management approach.
Which activity is typically shared between a business relationship manger and business relationship agent?
Both the business relationship manager and agent share the responsibility of maintaining relationships with service consumer stakeholders to ensure ongoing alignment and engagement.
