PeopleCert ITIL-4-BRM Practice Exam Questions & Answers
5 Free Questions
· Last reviewed: September 4, 2026
· Prepared & Reviewed by the ValidExamDumps Editorial Team
Exam Facts
PeopleCert ITIL-4-BRM Exam Details
Key details for this exam, checked against the published exam outline
40
Practice Questions (Our Bank)
90 minutes
Exam Duration
65% (26 out of 40 questions)
Passing Score
USD 659
Exam Fee
- Exam Code
- ITIL-4-BRM
- Full Name
- ITIL 4 Specialist: Business Relationship Management
- Issuing Body
- PeopleCert
- Question Format (Our Bank)
- Multiple Choice
- Delivery
- Online proctored or at a PeopleCert test centre
- Eligibility
- ITIL 4 Foundation certification required
- Validity
- 3 years
Practice Questions
Free ITIL-4-BRM Practice Questions
Each question shows the correct answer and an explanation of why it is right
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Every question and its answer is checked by our ITIL-4-BRM exam
preparation team, who also write the explanation shown with each one.
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Which skill requires a business relationship manager to be introspective and understand their own behavior?
Correct Answer:
A
Explanation
Self-awareness involves introspection and understanding one's own behaviors, emotions, and impact on relationships, which is essential for a business relationship manager.
What is an output of the 'managing business relationship journeys' process?
Correct Answer:
A
Explanation
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.
An organization is performing a stakeholder analysis.
Which is an example of a stakeholder that should be monitored?
Correct Answer:
B
Explanation
End users with neither control (power) nor interest fit the ''monitor'' category in stakeholder analysis, requiring minimal effort to track their status.
A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?
Correct Answer:
A
Explanation
By authorizing the purchase, the parent is assuming the sponsor role.
Which business relationship activity is MOST LIKELY to need leadership competency?
Correct Answer:
A
Explanation
Embedding business relationship models into service value streams requires leadership competency to influence organizational change, secure buy-in, and guide teams through adoption.
Domain 1: Business Relationship Management Roles and Responsibilities
Identify and define core responsibilities, skills and knowledge areas required for successful Business Relationship Management. Understand the skills needed by Service Relationship Managers to establish effective governance and accountability structures.
Sample question from this domain above:
Q3
Domain 2: Strategic and Operational Stakeholder Engagement
Ensure stakeholders at every level understand and support the service strategy. Apply engagement techniques that connect Business Relationship Managers with organizational leadership and frontline teams.
Sample questions from this domain above:
Q1Q2Q4
Domain 3: Relationship Models and Value Co-Creation
Develop and apply effective relationship models based on ITIL best practices. Learn how Service Relationship Managers create competitive advantage by building trust and shared value with service consumers.
Domain 4: Performance Measurement and Success Factors
Identify appropriate metrics and key success factors to evaluate relationship effectiveness. Learn how Business Relationship Managers track and demonstrate the value of business relationships.
Domain 5: Capability Assessment Using the ITIL Maturity Model
Assess the current maturity of the organization's relationship management capabilities. Use the ITIL Maturity Model as a Service Relationship Manager to identify gaps and plan improvement initiatives.
Sample question from this domain above:
Q5
FAQ
ITIL-4-BRM Exam FAQ
Common questions about the exam itself
Do I need ITIL 4 Foundation before taking the ITIL-4-BRM exam?
Yes, ITIL 4 Foundation certification is a prerequisite for ITIL-4-BRM. You must complete and pass the Foundation exam before you can attempt the Business Relationship Management specialist exam.
How hard is the ITIL-4-BRM exam and what makes it challenging?
ITIL-4-BRM is moderately difficult compared to Foundation but more demanding than entry-level. The exam tests your ability to apply BRM concepts in real organizational scenarios, particularly around stakeholder management and relationship modeling, which requires practical understanding beyond memorization.
What's the passing score for ITIL-4-BRM?
You need to score 65 percent to pass, which means getting 26 correct answers out of the 40 questions. This is the same passing threshold across all ITIL 4 Specialist exams.
How long should I study to prepare for ITIL-4-BRM?
Most candidates spend between 40 to 80 hours preparing for ITIL-4-BRM. A typical three-day instructor-led course plus self-study provides solid preparation if you have Foundation knowledge already. Self-study alone usually requires more time.
What happens on exam day for ITIL-4-BRM?
You have 90 minutes to answer 40 multiple-choice questions in a closed-book format. Plan for an extra 30 minutes for setup and authentication if taking the exam online. You'll need a photo ID, quiet space, webcam, speakers and reliable internet connection for proctored exams.
How long is ITIL-4-BRM certification valid?
Your ITIL 4 Specialist Business Relationship Management certification is valid for 3 years. After that you must renew it through continuing professional development activities or by retaking the exam.
Which job role does ITIL-4-BRM certification target?
ITIL-4-BRM is designed for IT Business Relationship Managers, Service Relationship Managers, Service Delivery Managers, IT Service Managers and Digital Product Managers. It equips professionals to build and maintain effective relationships between IT service providers and business stakeholders.
What's the difference between ITIL-4-BRM and other ITIL 4 Specialist modules?
ITIL-4-BRM focuses specifically on relationship management and stakeholder engagement, whereas other Specialist exams cover areas like Drive Stakeholder Value, High Velocity IT, or IT Asset Management. BRM is unique in emphasizing the human and organizational aspects of service delivery rather than technical practices.
Can I retake ITIL-4-BRM if I fail?
Yes, you can retake ITIL-4-BRM. Rescheduling from 48 hours up to 4 hours before your exam costs USD 60 or equivalent. Check with PeopleCert about retake fees and scheduling policies for failed attempts.
What formats are available for taking ITIL-4-BRM?
You can take ITIL-4-BRM either as an online proctored exam from your home or at a PeopleCert test centre. Both formats use the same 90-minute, 40-question, multiple-choice exam with identical passing requirements.
