PeopleCert ITIL-4-Foundation Practice Exam Questions & Answers
5 Free Questions
· Last reviewed: September 13, 2026
· Prepared & Reviewed by the ValidExamDumps Editorial Team
Exam Facts
PeopleCert ITIL-4-Foundation Exam Details
Key details for this exam, checked against the published exam outline
124
Practice Questions (Our Bank)
60 minutes
Exam Duration
65% (26 out of 40 questions)
Passing Score
USD 680
Exam Fee
- Exam Code
- ITIL-4-Foundation
- Full Name
- ITIL 4 Foundation
- Issuing Body
- PeopleCert (on behalf of AXELOS)
- Question Format (Our Bank)
- Multiple Choice
- Delivery
- Online proctored or at a Pearson VUE test centre
- Eligibility
- None
- Validity
- 3 years
Practice Questions
Free ITIL-4-Foundation Practice Questions
Each question shows the correct answer and an explanation of why it is right
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Every question and its answer is checked by our ITIL-4-Foundation exam
preparation team, who also write the explanation shown with each one.
How we research and review these pages
What is included in the purpose of the 'IT asset management' practice?
Correct Answer:
B
Explanation
Information security management covers the practice of protecting information assets and managing access controls, which includes authentication and non-repudiation. Authentication verifies who someone is, while non-repudiation ensures they cannot deny their actions. The other practices like incident management, change enablement or service desk handle different aspects of service delivery but do not specifically address these security functions.
Which statement about the input and output of the value chain activities is CORRECT?
Correct Answer:
A
Explanation
Each activity contributes to the value chain by transforming specific inputs into outputs. The inputs could be demand from outside the value chain, or outputs of other activities, while the transformation is facilitated by ITIL practices, undertaken using internal or third-party resources, processes, skills, and competencies.
https://www.bmc.com/blogs/itil-service-value-chain/
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?
Correct Answer:
C
Explanation
Partners and suppliers are one of the four dimensions of service management that influence the effectiveness and efficiency of service delivery1.This dimension covers the relationships that an organization has with other organizations that are involved in the design, development, deployment, delivery, support, and improvement of services2.This dimension also includes the contracts, agreements, and policies that govern these relationships3.Reference:ITIL Foundation - ITIL 4 Edition, page 8;ITIL 4 -- A Pocket Guide, page 19;ITIL 4 Practice Guide: Partner and Supplier Management, page 7.
Which facilitates outcomes that customers want to achieve?
Correct Answer:
A
Why should a service level agreement include bundles of metrics?
Correct Answer:
D
Explanation
Individual metrics without a specified service context are unhelpful.They should relate to defined outcomes and not simply operational metrics. This can be achieved with balanced bundles of metrics, such as customer satisfaction and key business outcomes.
https://www.bmc.com/blogs/itil-service-level-management/#:~:text=Service%20Level%20Agreements%20(SLAs)&text=Individual%20metrics%20without%20a%20specified,satisfaction%20and%20key%20business%20outcomes.
Domain 1: Understand the key concepts of service management
Recall definitions of service, utility, warranty, customer, user, service management and sponsor. Describe key concepts of creating value with services including cost, value, organization, outcome, output, risk and warranty. Describe service relationships covering service offering, service relationship management, service provision and service consumption.
Sample question from this domain above:
Q3
Domain 2: Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Describe the nature, use and interaction of the guiding principles. Explain each principle: Focus on value, Start where you are, Progress iteratively with feedback, Collaborate and promote visibility, Think and work holistically, Keep it simple and practical, and Optimize and automate.
Domain 3: Understand the four dimensions of service management
Describe the four dimensions: Organizations and people, Information and technology, Partners and suppliers, and Value streams and processes. Understand how these dimensions interconnect to support effective service management.
Sample question from this domain above:
Q2
Domain 4: Understand the purpose and components of the ITIL service value system
Describe the ITIL service value system and its role in connecting the guiding principles, value streams, processes and key practices. Understand how it supports organizations in creating and delivering value.
Domain 5: Understand the activities of the service value chain and how they interconnect
Describe the interconnected nature of the service value chain and how it supports value streams. Know the purpose of each value chain activity: Plan, Improve, Engage, Design and transition, Obtain and build, and Deliver and support.
Domain 6: Know the purpose and key terms of 15 ITIL practices
Recall the purpose of practices including Information security management, Relationship management, Supplier management, IT asset management, Monitoring and event management, Release management, Service configuration management, Deployment management, Continual improvement, Change enablement, Incident management, Problem management, Service request management, Service desk and Service level management. Recall definitions of IT asset, Event, Configuration item, Change, Incident, Problem and Known error.
Sample question from this domain above:
Q1
Domain 7: Understand 7 ITIL practices in detail
Explain Continual improvement including the continual improvement model, Change enablement, Incident management, Problem management, Service request management, Service desk and Service level management. Understand their activities and interconnections within the service value chain without focusing on alignment details.
Sample questions from this domain above:
Q4Q5
FAQ
ITIL-4-Foundation Exam FAQ
Common questions about the exam itself
What score do I need to pass the ITIL 4 Foundation exam?
You need a minimum score of 65% to pass, which means 26 correct answers out of 40 questions. There is no negative marking, so every question carries equal marks and incorrect answers do not reduce your final score. This makes it worthwhile to attempt every question.
How long is the ITIL 4 Foundation exam and what languages is it available in?
The exam contains 40 multiple-choice questions and you have 60 minutes to answer them, or 75 minutes when the test is taken in a language other than your native tongue. Available languages include English, Chinese, Dutch, French, German, Hungarian, Italian, Japanese, Polish, Portuguese (Brazil), Spanish and Thai.
Is there any prerequisite knowledge or prior certification required for ITIL 4 Foundation?
No prerequisite exists for the ITIL 4 Foundation exam. It is the entry point to ITIL 4 certification and is designed for anyone starting their ITIL journey, whether they have IT service management experience or not.
How long does the ITIL 4 Foundation certification remain valid?
All PeopleCert certifications must be renewed after three years. You can renew by retaking the examination before the renewal date, collecting professional development points via MyAXELOS or taking further certifications before the renewal date.
Can I take the ITIL 4 Foundation exam online or must I go to a test centre?
PeopleCert delivers the test either online via its ExamShield remote-proctoring software or on-site at an accredited test center, and both delivery modes use the same question pool.
How much study time do I realistically need to prepare for ITIL 4 Foundation?
Most candidates need between 20 to 40 hours of study depending on their IT background and learning style. Self-study candidates should aim to score consistently at least 80 percent on timed practice exams before booking their test. Daily focused study tends to work better than cramming the preparation into the last few days.
What makes ITIL 4 Foundation hard and which topics do most candidates struggle with?
PeopleCert designs questions to test understanding rather than simple memorization, which makes the exam more challenging than candidates expect. The four dimensions of service management and how the seven guiding principles apply to real-world scenarios tend to be the areas where candidates struggle most. Focus on understanding concepts rather than just learning definitions.
What is the pass rate for the ITIL 4 Foundation exam?
According to industry reports from accredited training organizations, the global ITIL 4 Foundation pass rate consistently sits between 85% and 90%, meaning roughly 1 in 10 candidates fails to secure their certification on the first try. However, properly prepared candidates who score 80 percent or better on practice exams typically pass the real exam.
What happens if I fail the ITIL 4 Foundation exam and need to retake it?
Rescheduling an exam up to 48 hours before its start time is free. Rescheduling at a later stage is subject to additional charges, with a fee of USD 60 or equivalent depending on country and currency for rescheduling from 48 hours up to 4 hours before the exam. You can retake the exam as many times as you need to pass.
How does ITIL 4 Foundation fit into the broader ITIL certification path?
ITIL 4 Foundation is the mandatory starting point for all ITIL certifications. After passing Foundation, you can pursue advanced certifications such as ITIL Managing Professional and then Strategist or Leader modules. Foundation knowledge of the service value system, guiding principles and 15 key practices is essential for progressing to higher-level exams.
