Free Genesys GCX-GCD Exam Actual Questions

The questions for GCX-GCD were last updated On Jun 13, 2025

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Question No. 1

Why are Divisions important in an organization?

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Correct Answer: C

Question No. 2

Which protocol is used to transport digitized audio?

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Correct Answer: C

Question No. 3

The _______________ perspective is a ledger-type event stream over some time interval with time stamps for every event that occurred during the period.

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Correct Answer: A

Question No. 4

Which of the following best defines Mandatory, Time-boxed, No early exit After Call Work (ACW)?

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Correct Answer: D

Question No. 5

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

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Correct Answer: A