Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?

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Which of the following is responsible for building WFM schedules?

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Which are primary elements of workforce management provided byGenesys WFM?

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Which of the following Genesys documentation will answer questions regarding sizing the WFM Database?

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Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?

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