Free Genesys GCX-ARC Exam Actual Questions

The questions for GCX-ARC were last updated On Jun 13, 2025

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Question No. 1

Which definition matches the After Call Work option Optional?

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Correct Answer: D

https://help.mypurecloud.com/articles/configure-call-work-settings/

Question No. 2

Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

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Correct Answer: A, D

Question No. 3

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

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Correct Answer: A, B, F

Question No. 4

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

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Correct Answer: C

Question No. 5

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

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Correct Answer: B