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A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
The three OmniScript elements that the consultant should recommend to meet these requirements are: DataRaptor Post Action, Multi-select Input, and HTTP Action. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the data back to Salesforce as a lead. A Multi-select Input is an element that can display a list of options for the user to choose from, such as energy products. A Multi-select Input allows multiple options to be selected at once, and can also have icons for each option. An HTTP Action is an element that can invoke a REST or SOAP service to retrieve data from an external system, such as current energy usage data.An HTTP Action can store the response data in a JSON object for further processing
A Salesforce Omnistudio Consultant is working on a project to automate a complex business process for a client. The consultant decides to use an
Omniscript to guide users through the process.
What is the first step the consultant should take when creating an Omniscript?
Define the script in the OmniScript Designer (D) -- The first step in creating an OmniScript is to define it in the OmniScript Designer, where the consultant:
Outlines the flow of the script (steps, inputs, actions).
Adds UI elements (text fields, picklists, buttons).
Configures integration points (DataRaptors, Integration Procedures).
A . Create a new Salesforce application for the script -- This is not required to build an OmniScript. OmniScripts can be deployed within existing Salesforce applications.
B . Deploy the script within a Salesforce application -- Deployment happens after the script is built and tested, not as the first step.
C . Test the script on multiple channels and devices -- Testing is an important step after building and configuring the script.
Comprehensive and Detailed In-Depth Why not the other options?? Salesforce OmniStudio Reference:
OmniScript Designer Guide
Creating OmniScripts
A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a
single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date,
resolution, approval reason for closure, and assigned to fields. These
cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
Below is the formatted question with a 100% verified answer based on official Salesforce OmniStudio documentation, including a comprehensive explanation and references.
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
The type of DataRaptor that can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset is DataRaptor Extract. DataRaptor Extract allows the designer to retrieve data from Salesforce or an external system using filters and relationships. In this case, a filter can be used to match the asset ID and the last service date, and a relationship can be used to join the case and asset objects. DataRaptor Turbo is not a type of DataRaptor, but a feature that enables batch mode for DataRaptor Extract. DataRaptor Load is used to write data to Salesforce or an external system. DataRaptor Transform is used to transform data from one format to another using templates.
A form requires the user to upload a copy of their driver's license.
Which component provides this functionality?
The File element is specifically designed to allow users to upload documents and attachments as part of an OmniScript process. In this scenario, the user must provide a copy of a driver's license, making file-upload functionality essential. The Image element is intended for displaying images rather than collecting uploaded files from users. The Select element provides dropdown-choice functionality and cannot store documents. The Lookup element is used to search for and select Salesforce records. File uploads are common in industries such as insurance, financial services, healthcare, government, and telecommunications, where supporting documentation is required as part of an application or service request. OmniStudio's File component provides a declarative mechanism for capturing these documents and associating them with Salesforce records.
185 questions covering all exam domains, starting from $20
Exam domains verified against: Official Salesforce Plat-Con-201 exam guide, last checked September 2026.
Understand the core architecture of OmniStudio and how its components integrate with Salesforce Sales, Service, and Experience Cloud features. Learn the purpose of Flexcards, Omniscripts, Integration Procedures, and Data Mappers, plus licensing models and runtime types.
Design Flexcards to display relevant information from multiple data sources and recommend the most efficient data source method based on performance requirements. Implement conditional rendering, state variables, and actions like links, modals, and child Flexcards to drive user workflows.
Recommend effective multi-step and branched Omniscript designs that align with business processes and support multi-language requirements. Choose appropriate components, validation rules, and integrate Data Mappers and Integration Procedures to efficiently fetch, transform, and save data.
Sample question from this domain above: Q3
Configure HTTP Actions within Integration Procedures to securely connect to external REST and SOAP endpoints, managing authentication and request-response mapping. Use Data Mapper Transform, Set Values, and Response actions to transform and structure data before sending to client-side components.
Differentiate between Data Mapper types (Extract, Turbo Extract, Load, Transform) and select the correct type for specific business needs. Optimize performance by reducing queries, applying efficient filtering, and handle Salesforce ID mapping and upsert logic during data creation or updates.
Justify architectural choices and demonstrate how OmniStudio components fit into the overall Salesforce landscape. Recommend performance optimization strategies across Omniscripts, Integration Procedures, and Data Mappers, plus establish governance models for development, testing, and deployment.
Sample question from this domain above: Q5
Common questions about the exam itself
