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What is the primary purpose of having a go-live plan?
The primary purpose of a go-live plan is to facilitate a seamless and smooth transition process when deploying new software or changes to a production environment. It acts as a roadmap for the go-live event, outlining the steps involved, roles and responsibilities, and timelines.
A go-live plan typically includes:
Pre-Go-Live Activities: Data migration, system checks, communication to users.
Go-Live Activities: Deployment steps, rollback procedures, monitoring.
Post-Go-Live Activities: Support procedures, user training, issue resolution.
Why not the other options?
B . To record root causes for problems arising out of the transition: While problem resolution is important, it's not the primary purpose of the go-live plan.
C . To establish a backup system for data recovery: Backups are essential, but they are a separate consideration from the go-live plan.
D . To conduct a comprehensive review of all project documents: This review should happen earlier in the project lifecycle.
A CTA is guiding a client through the final step of planning a ServiceNow integration. What critical aspect should the CTA prioritize when gathering technical details?
In the final planning stage of a ServiceNow integration, the CTA should prioritize assessing network and system communication needs. This involves:
Connectivity: Verifying network connectivity between ServiceNow and the external system. This includes checking firewalls, ports, and any required network configurations.
Protocols: Determining the communication protocols to be used (e.g., REST, SOAP, JDBC).
Security: Ensuring secure communication channels, including authentication and encryption requirements.
Performance: Considering bandwidth requirements and potential performance impacts on both systems.
Why not the other options?
B . Determining the color scheme for integration UI: While UI considerations are important, they are not the primary focus during the technical details gathering stage.
C . Planning the communication for the integration go-live: Communication planning is important but separate from the technical details of the integration itself.
D . Estimating the projected integration data metrics: Data volume estimates are useful, but the primary focus is on ensuring successful communication between the systems.
A system administrator, Priya, notices that certain Configuration Items (CIs) in the CMDB have not populated the required and recommended fields, impacting data integrity. Which KPI should Priya review to diagnose this issue?
The KPI that directly relates to the issue of missing required and recommended fields is Completeness.
Completeness: This KPI measures the extent to which CI records have all the necessary information filled in. Missing required or recommended fields indicate a lack of completeness in the CMDB data.
Why not the other options?
Compliance: Compliance focuses on whether CIs meet defined standards and policies, not necessarily on the completeness of their data.
Correctness: Correctness relates to the accuracy of the data in the CMDB, not whether all required fields are populated.
Relationships: Relationships measure the connections between CIs, not the completeness of individual CI records.
What aspect of software is evaluated during non-functional testing?
Non-functional testing focuses on how a system operates and meets user expectations in terms of qualities like:
Performance: Response times, load handling, scalability
Usability: Ease of use, user interface design
Security: Protection against unauthorized access and data breaches
Reliability: System stability and availability
Maintainability: Ease of making changes and updates
Why not the other options?
A . Specific behaviors and outputs of the system: This is the focus of functional testing, which verifies that the system does what it's supposed to do.
C . The creation of records and setting field values: This is a specific functional aspect of the system.
D . Functional requirements outlined in the design document: These are tested during functional testing.
What does a ServiceNow governance framework typically define?
Choose 3 answers
A ServiceNow governance framework provides structure and guidance for managing the platform and its applications. It typically defines:
A . How decisions are made: The framework outlines the processes for making decisions related to the platform, such as changes to configurations, new application development, and platform upgrades. This might include approval processes, escalation procedures, and communication protocols.
B . What decisions need to be made: The framework identifies the types of decisions that require governance oversight. This might include decisions about platform strategy, architecture, security, data management, and integration with other systems.
C . Who is involved in decision-making: The framework establishes roles and responsibilities for different stakeholders in the governance process. This might include defining a governance board, steering committees, and individual roles with specific decision-making authority.
Why not the other options?
D: While recurring schedules for governance meetings are important, they are not a defining element of the governance framework itself. The framework focuses on the overall structure and processes for decision-making.
E: How work gets done on the platform is more related to process definitions and workflows within specific applications, not the overarching governance framework.