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What are the steps to retrieve an Update Set?
An Update Set in ServiceNow is a mechanism used to capture configuration changes (such as UI policies, business rules, client scripts, and more) from one instance and move them to another. This ensures that customizations and modifications can be transferred across different ServiceNow instances efficiently.
The process of retrieving an Update Set from another instance follows these key steps:
Verify Update Set is Complete
Before moving an Update Set, it must be marked as Complete to ensure that all related changes are included.
Navigate to System Update Sets > Local Update Sets and confirm that the status is set to Complete.
If the status is In Progress, the Update Set cannot be retrieved.
Retrieve Update Set
In the target instance, navigate to System Update Sets > Retrieved Update Sets.
Click 'Retrieve Update Set' and provide the remote instance's URL where the update set exists.
The system will fetch the Update Set from the source instance.
Preview Update Set
Before applying changes, ServiceNow provides a preview option to check for potential errors or collisions with existing customizations.
Click 'Preview Update Set' to initiate validation.
The preview will highlight any skipped records, collisions, or missing dependencies.
Commit Update Set
If the preview is successful (i.e., no critical errors), click 'Commit Update Set' to apply the changes to the instance.
Once committed, the changes in the Update Set will be merged into the system's configuration.
Why the Correct Answer is 'D. Verify Update Set is Complete, Retrieve, Preview, Commit'
'Commit' is the correct final step -- after previewing, the Update Set must be committed to take effect.
'Apply' is incorrect -- ServiceNow does not use 'Apply' in the Update Set process; instead, it uses 'Commit.'
'Test Connection' is not part of the Update Set retrieval process -- it is relevant for MID Server connectivity but not for Update Sets.
Thus, the correct sequence is: Verify Update Set is Complete Retrieve Preview Commit
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow CSA Official Documentation -- Update Set Management
ServiceNow Docs - Update Sets (Search for 'Update Set Lifecycle')
ServiceNow Community Best Practices on Update Sets
ServiceNow Community (Search for 'Best Practices for Update Sets')
ServiceNow Learning Portal - Admin Fundamentals
Available via ServiceNow Now Learning Platform (Look under 'Instance Configuration' and 'Update Sets')
Which modules can you use to create a new table?
Choose 2 answers
In ServiceNow, new tables can be created using the Tables & Columns module or the Tables module.
1. Tables & Columns Module ( Correct Answer)
Navigation: System Definition > Tables & Columns
Allows admins to create and modify tables, including:
Adding columns (fields)
Setting relationships
Defining attributes
2. Tables Module ( Correct Answer)
Navigation: System Definition > Tables
A simpler interface for creating tables without managing columns immediately.
Why Other Options Are Incorrect?
B . Schema Map Incorrect
Schema Map visualizes table relationships but does not allow table creation.
C . Dictionary Incorrect
The System Dictionary (sys_dictionary) is used to manage fields and attributes, not create tables.
Official ServiceNow Documentation Reference:
Creating Tables in ServiceNow
Understanding Tables & Columns
UI Action can prompt that an Incident has been successfully submitted.
A UI Action in ServiceNow can be configured to prompt or notify users when an action is completed, such as submitting an Incident. UI Actions are used to create buttons, links, or context menu items that trigger specific actions.
How UI Actions Can Prompt a Success Message:
A UI Action (e.g., a 'Submit' button on the Incident form) can be configured with a success message using the gs.addInfoMessage() function.
This message is displayed after the form submission to inform the user that their Incident has been successfully submitted.
Example of a UI Action Script:
javascript
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gs.addInfoMessage('The incident has been successfully submitted.');
This will display a confirmation message at the top of the page when an Incident is submitted.
Why 'True' is the Correct Answer:
UI Actions can display confirmation messages using gs.addInfoMessage() or similar methods.
Why 'False' is Incorrect:
UI Actions can be used to provide user feedback, including success messages for actions like submitting an incident.
Modules must have a Link type. Which one of the following is a list of Link types?
Which determines the relationships between field in an import. Set table to field in an existing ServiceNow table?
