Free ServiceNow CSA Exam Actual Questions

The questions for CSA were last updated On May 2, 2024

Question No. 1

Refer to the exhibit.

You are editing a new incident record and would like the Save" Dutton to be located on the Form header. Which action would need to be taken for that button to appear?

Show Answer Hide Answer
Question No. 2

Which tables are children of the Task table and come with the base system?

Choose 3 answers

Show Answer Hide Answer
Correct Answer: A, B, C

The Task table is a base table in ServiceNow, which means it is not extended from any other table. However, other tables can extend the Task table to inherit its fields and functionalities. Incident, Problem, and Change Request are all child tables of the Task table, meaning they inherit the fields and functionalities of the Task table and add their own specific fields and functionalities.


https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/task-table/concept/c_TaskTable.html

https://www.servicenow.com/community/now-platform-forum/parent-table-to-get-an-access-to-child-table-column/m-p/1133982

https://www.servicenow.com/community/developer-forum/difference-between-a-base-class-and-base-table/m-p/1618247

Question No. 3

What are the benefits of building flows using Flow Designer? Choose 3 answers

Show Answer Hide Answer
Correct Answer: A, C, D

https://www.adzuna.in/details/3252834223

The following are the benefits of building flows using Flow Designer:

C) Provides natural-language descriptions of flow logic:This allows users without programming experience to understand and modify flows,making them more accessible to a wider range of users.

D) Supports No-Code application development:Flow Designer provides a visual interface and pre-built actions that allow users to automate processes without writing code.This can significantly reduce development time and effort.

A) Supports easy integration with 3rd party systems:Flow Designer integrates with a variety of 3rd party systems through the Integration Hub,making it easy to connect your ServiceNow instance to external applications.

Flow Designer offers a low-code/no-code approach to building automation, simplifies complex logic with natural language descriptions, and integrates seamlessly with external systems.


ServiceNow Product Documentation:Exploring Flow Designer -https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/concept/flow-designer.html

ServiceNow Community: Flow Designer vs Workflow -https://www.servicenow.com/community/developer-forum/what-are-the-advantages-and-disadvantages-between-flow-designer/m-p/1407094

Question No. 4

Which helps to visualize configuration items and their relationships?

Show Answer Hide Answer