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Which field from the configuration item will automatically populate in the Assignment group field of a problem record?
A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?
Which is the process responsible for delivering items that have been ordered from a Service Catalog?
Request Management is the process responsible for delivering items ordered from the Service Catalog. When a user submits a request, the Request Management process ensures that the items are delivered following the appropriate workflow, approval processes, and fulfillment steps.
For more information, see Request Management.
From which table, is the Incident table extended?
Change Request [change_request]
Problem [problem]
Incident [incident]
Request [sc_request]
Request Item [sc_req_item]
Service Catalog Task [sc_task]
all extended from task
After publishing an item via Catalog Builder, the associated update set is set to which state?
Once an item is published through the Catalog Builder in ServiceNow, the associated Update Set is set to the Complete state. This signifies that the update set has been finalized and no further changes are expected, ensuring that the item is available for use in the Service Catalog.
See Catalog Builder for more details.
