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A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?
What would you use to define a common grouping of configuration items such as all web servers in Miami?
Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
