If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

Users that have the Write role(s) AND match the Can write user criteria

Users that have the Write role(s) OR that match the Can write user criteria

Users with sn_change_write role

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record. What advice do you give regarding SLAs on Problem records?

SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take

SLAs re recommended in the ITIL framework for problem management

SLAs are available for problem management, but require custom code

SLAs are essential to problem management, as support specialists need to quickly identify root causes

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

New change models are only visible to Change Managers

Workflow has not been published

Testers need itil role to see me change models

New change model needs Active lo be set to True

Free ServiceNow CIS-ITSM Exam Practice Questions & Explanations

Last updated on: Nov 13, 2026
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