Free ServiceNow CIS-HR Exam Practice Questions & Explanations
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Which feature allows HR Administrators to define when surveys are sent?
In the ServiceNow survey framework, Trigger Conditions are used to automate the distribution of surveys based on specific system events. This feature allows HR Administrators to define exactly when surveys are sent to employees---for example, immediately after an HR Case is closed or when a specific Lifecycle Event activity is completed. A trigger condition links a survey to a table (like sn_hr_core_case) and uses conditions (such as 'State is Closed' AND 'HR Service is Payroll Inquiry') to determine eligibility. Administrators can also configure a 'Repeat Interval' to prevent over-surveying the same employee, or a 'Probability' setting to send the survey to only a random percentage of users. This ensures that feedback collection is timely, relevant, and automated, providing HR with real-time insights into service quality and employee sentiment.
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
When configuring a record on the COE ACL Configuration module how can you apply the conditions to all HR services for the COE?
If the Workflow editor is not utilized for a Lifecycle Event how does the system know when a task or approval should be triggered'?
In the HR Guided Setup Module, why are some tasks locked in the Task view?