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If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
When creating a new Lifecycle Event activity set what happens when the audience field is set as empty?
When a Guided Setup task is marked as complete, how can it be reopened?
What allows the export of Employee Relations case details for documentation and sharing in the HR Agent Workspace?
Comprehensive and Detailed In the ServiceNow HR Agent Workspace, the Preview Document feature is the primary mechanism for exporting Employee Relations (ER) case details into a shareable format. Because ER cases often contain highly sensitive and confidential information, this feature allows agents to generate a PDF or document view of the case details based on predefined templates. This ensures that only the necessary information is included for documentation or external sharing with stakeholders, such as legal or executive teams. The Preview Document functionality integrates with HR Document Templates to provide a consistent look and feel while maintaining the strict security protocols required for Employee Relations. It simplifies the administrative burden of manually compiling case notes and ensures that the exported record is a 'snapshot' of the case at a specific point in time, which is essential for compliance and auditing purposes.
In the base ServiceNow instance, how are User Criteria used?
