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What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?
What is KCS (Knowledge Centered Services)?
What is the most efficient way to get cases to be dosed automatically after a few days?
Which ServiceNow products can be integrated out-of-the-box with CSM?
Choose 3 answers
Once a major case candidate is approved a major case is created. What then happens to the customer case?
