Free ServiceNow CIS-CSM Exam Actual Questions

The questions for CIS-CSM were last updated On May 4, 2024

Question No. 1

Asset classes are defined to allow for logical grouping of assets. There are five asset classes provided to group assets, each Asset class provides unique functionality for that group of Assets in the platform. Which of the following are the asset classes used? (Choose five.)

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Correct Answer: A, B, D, E, G

Question No. 2

Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

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Correct Answer: B

Question No. 3

Which feature sends an email notification containing a list of relevant knowledge articles to the case submitter and watchlist users associated with the case whenever a case is created?

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Correct Answer: B

Question No. 4

Which knowledge records can be configured with User Criteria?

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Correct Answer: D

Question No. 5

What are the types of matching criteria for Customer Service? (Choose four.)

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Correct Answer: A, B, E, F