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You intend to implement some far-reaching changes to the way in which your Service Desk currently
operates, but to do so you need the support of other teams within IT. Which action should you undertake
to gain this support?
Which of these options would be one of the three major activities of a Service Desk manager?
Which parties would generally be represented in an Underpinning Contract (UC)?
Which of these options isT a variable used to determine which support delivery methods are
most appropriate?
If you have built a successful and effective team, what would be one of the greatest benefits you
would see?
