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Why is a hot transfer considered to be the best practice for transferring a call?
An SDA has produced a report for a user and although its contents are accurate, it is
grammatically incorrect; what impact might there be if it is sent to the user?
Which process is responsible for the protection of user names and personal data?
The Problem manager in your organisation has told you that one of his teams key tasks is
Proactive Problem Management. What did he mean by this?
