Free SAP C_TS470_2412 Exam Actual Questions

The questions for C_TS470_2412 were last updated On Dec 15, 2025

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Question No. 1

Which object can you assign a personnel number to?

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Correct Answer: C

In SAP S/4HANA Cloud Private Edition, Service, a personnel number refers to an identifier for an individual employee or resource, typically managed in the Human Resources (HR) module or linked via organizational management. The question asks which object allows direct assignment of such a personnel number.

The correct answer is task list operation (Option C). In a maintenance or service task list, operations define specific activities to be performed, and you can assign a personnel number to an operation to specify the responsible employee or technician. This assignment is part of capacity planning and resource allocation, ensuring that the right individual is scheduled for the task.

Organizational unit (A): This is a higher-level structure in organizational management (e.g., a department) and does not directly accept a personnel number assignment. Personnel are linked to it via positions or roles, not directly.

Service team (B): While a service team consists of personnel, it is a group entity, and individual personnel numbers are not assigned to it as an object in this context.

Work center (D): A work center represents a location or group of resources (e.g., machines or people) and can be linked to capacity, but it does not directly accept a personnel number assignment. Instead, it uses capacity categories or links to HR indirectly.

'In task lists, operations can be assigned to specific personnel numbers to define the responsible employee for executing the task, facilitating detailed resource planning.'


Question No. 2

What are the prerequisites when creating a configurable product? Note: There are 2 correct answers to this question.

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Correct Answer: A, D

A configurable product in SAP S/4HANA Cloud Private Edition, Service allows customization via variant configuration. The prerequisites are:

Assigning a variant class to a product (A): A variant class defines the configurable characteristics (e.g., size, color) and is assigned to the product master.

Creating a configuration profile (D): The configuration profile links the product to its variant class and defines the configuration logic (e.g., dependencies).

B: Characteristics are defined separately and linked via the variant class, not directly as a prerequisite.

C: Characteristics are not assigned to serial numbers; serial numbers track instances, not configurations.

'Creating a configurable product requires assigning a variant class to the product and creating a configuration profile to enable variant configuration.'


Question No. 3

Which feature is unique for solution quotations in SAP standard delivery?

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Correct Answer: C

Comprehensive and Detailed In-Depth Explanation:

In SAP S/4HANA Cloud Private Edition, Service, the solution quotation is a specialized transaction type (e.g., SRVP in standard delivery) designed to offer customers a combination of products and services as a bundled solution. This capability is distinct from other quotation types, such as standard service quotations (e.g., scope item 4GA), and is part of the solution order management process introduced in SAP S/4HANA to support complex sales scenarios. Let's analyze each option to identify the unique feature in the standard delivery:

Using product proposals (A): Product proposals are a feature in SAP S/4HANA Service that suggest items (e.g., spare parts or services) during order or quotation creation, based on predefined rules or bills of material (BOMs) with usage S (Service). While available in service quotations and orders, this feature is not unique to solution quotations; it's a broader functionality across service transactions and not specific to the solution quotation's purpose.

Using configurable products (B): Configurable products, supported via Advanced Variant Configuration (scope item 6GS), allow customization of products with variants in service quotations and orders. This feature enhances flexibility in pricing and product specification but is not exclusive to solution quotations. It's available in standard service quotations and sales orders as well, making it a shared capability rather than a unique feature.

Using product bundles (C): This is the defining feature of solution quotations in SAP S/4HANA standard delivery. Solution quotations enable the creation of quotations for product bundles, which are predefined combinations of different product types (e.g., tangible goods, services, and contract-relevant items) modeled in the master data. When a bundle is entered in a solution quotation, it automatically explodes into individual items, triggering follow-up transactions like sales orders, service orders, or service contracts upon acceptance. This bundling capability, introduced in release 1809 and enhanced in subsequent releases (e.g., 1909), is unique to solution quotations and distinguishes them from other quotation types, which do not natively support this integrated bundle explosion and multi-transaction generation.

Determining service contracts (D): Determining applicable service contracts (e.g., checking contract coverage for a technical object) is a feature in service processes, such as in-house repair (scope item 3XK) or service order management (scope item 3D2). While solution quotations can include contract-relevant items and create service contracts as follow-ups, this determination is not unique to them; it's a common functionality across service quotations and orders when linked to contract management (scope item 3MO).

The uniqueness of product bundles in solution quotations lies in their ability to streamline the sale of complex solutions by integrating diverse product types into a single quotation, with automated follow-up document creation (e.g., sales orders for goods, service orders for services, and contracts for subscriptions). This is explicitly supported in the standard delivery via Customizing (e.g., transaction type SRVP) and master data setup for bundles, as detailed in SAP's solution order management documentation.

Extract from SAP Documentation: 'Solution quotations enable you to offer solutions to your customers by creating quotations for combinations of different types of products modeled as product bundles in your master data, a feature unique to this process in SAP S/4HANA.' (SAP Community Blog, Solution Quotation in SAP S/4HANA Service 1909OP, 2019).


Question No. 4

Which of the following is a prerequisite to install a piece of equipment in a functional location?

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Correct Answer: A

To install equipment in a functional location in SAP S/4HANA:

Allow the equipment category to be installed in a functional location: The equipment category (e.g., M for machines) must be configured to permit installation (set in transaction OIEQ), ensuring compatibility with functional locations.

Combination of equipment category and object type: Object types are for classification, not installation prerequisites.

Installation flag for equipment/functional location: No such flags exist; installation is controlled by category settings.

This is part of equipment management setup.

'The equipment category must allow installation in a functional location as a prerequisite.' (SAP Help Portal, Equipment Installation).


Question No. 5

Which capability can proactively inform users about specific issues such as expiring contracts?

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Correct Answer: C

SAP S/4HANA Cloud Private Edition, Service provides capabilities to proactively manage and notify users about critical events, such as expiring contracts. The correct feature is:

Situation monitoring: This capability uses predefined rules and thresholds to detect situations (e.g., a contract nearing its expiration date) and proactively notifies relevant users via alerts or messages in SAP Fiori apps. It's part of the embedded analytics and service management overview, enabling real-time awareness of issues.

Issue monitoring: This is a more general term and not a specific SAP capability for proactive notifications about contract expirations.

Issue handling and Situation handling: These refer to reactive processes for addressing identified problems, not proactive notifications.

Situation monitoring is a key feature in service contract management (scope item 3MO) and analytics, ensuring timely action on critical events.

'Situation monitoring proactively informs users about critical situations, such as expiring service contracts, through real-time alerts.' (SAP S/4HANA Service, Analytical Applications).