Free SAP C_C4H56I_34 Exam Actual Questions & Explanations

Last updated on: Jun 4, 2026

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Question No. 1

Which of the following are mandatory attributes when creating a case? Note: There are 2 correct

answers to this question.

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Correct Answer: B, C

When creating a case, you need to enter the mandatory attributes that are marked with an asterisk (*) in the user interface. These attributes are status and subject. Status indicates the current state of the case, such as new, in process, or completed. Subject is a brief description of the case that helps to identify and categorize it. Installed base and case type are optional attributes that you can use to provide more information about the case, such as the customer's assets or the nature of the service request.Reference=Solution Guide for SAP Service Cloud Version 2, section ''Cases''


Question No. 2

Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

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Correct Answer: C

In SAP Service Cloud Version 2, access restrictions are governed by a set of rules that determine user permissions and access levels. When there is a conflict between access rights, 'Unrestricted access rights override any restrictions you have defined.' This means that if a user is granted unrestricted access rights in one area, these rights will take precedence over any other specific restrictions that might have been set, ensuring that users retain access to critical functions and information necessary for their roles.


Question No. 3

Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct

answers to this question.

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Correct Answer: A, C

Within SAP Service Cloud Version 2, the available user types include 'Business' and 'Technical' users. Business users typically interact with the system through its front-end functionalities, focusing on tasks such as sales, service, and customer engagement. Technical users, on the other hand, are involved with the back-end aspects of the system, dealing with configuration, customization, and system administration tasks to ensure that the SAP Service Cloud operates smoothly and meets the organization's needs.


Question No. 4

Which configuration can you use to trigger a warning message based on custom logic?

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Correct Answer: C

A validation is a type of custom logic that enables you to generate error or warning messages in the system based on specific conditions. You can create a validation using the Custom Logic app and write your custom code using ABAP for key users. You can also test your validation using predefined test variants. For example, you can create a validation that triggers a warning message if the priority of a case is high and the due date is more than 10 days away.Reference=Working with Validations in the Service Cloud V2 Using Code Blocks;Custom Logic


Question No. 5

You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which

feature can help with this?

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Correct Answer: B

Routing is the feature that can help with automatically assigning employees to a case based on relevant attributes, such as channel, subject, priority, or account. Routing rules enable companies to handle a high volume of messages and deliver the case to the right team or person.SAP Service Cloud Version 2 includes a flexible, easy-to-configure routing rule definition engine1.

Escalation, prioritization settings, and process for cases are not features that can help with automatic case assignment.Escalation is a feature that allows agents or managers to escalate a case to a higher level of authority or expertise when needed2.Prioritization settings are a feature that allows administrators to define how cases are prioritized based on urgency and impact3.Process for cases is a feature that allows administrators to define the steps and tasks that need to be completed for a case based on its type and category4.

Reference=1:Configuring Case Routing Rules - SAP Learning,2:Escalation - SAP Online Help,3:Prioritization Settings - SAP Online Help,4:Process for Cases - SAP Online Help


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