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Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.
Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.
Which object can be used in workflow definition and assigned to organizational structures?
Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.
Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.