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Which of the following is possible when creating tickets in the Agent Desktop?
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.
Which fields can be used to maintain service levels? Note: There are 2 correct answers to this question.
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
