Free Salesforce TVB-201 Exam Actual Questions

The questions for TVB-201 were last updated On Dec 17, 2025

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Question No. 1

The Administrator at Universal Container wants to add branding to salesforce.

Which two considerations should the administrator keep in mind?

Choose 2 Answers

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Correct Answer: A, D

Themes are a way to customize the look and feel of Salesforce by changing the colors, images, and logos that appear on Lightning Experience pages. However, there are some limitations and considerations when using themes, such as: only one theme can be active at a time, and a theme applies to the entire org; themes apply only to Lightning Experience and do not affect Salesforce Classic or the Salesforce mobile app; up to 300 custom themes can be created, modified, or cloned from the built-in themes; Chatter external users see the built-in Lightning theme only and cannot see custom themes. Reference: https://help.salesforce.com/s/articleView?id=sf.themes_overview.htm&type=5


Question No. 2

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects

were available out of the box.

Which three of the standard objects are available to an administrator considering a support use case?

Choose 3 answers

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Correct Answer: A, B, E

Contract is a standard object that represents a contractual agreement between your company and a customer. Case is a standard object that represents a customer's question or problem that needs to be resolved by your support team. Account is a standard object that represents an individual or an organization involved in your business, such as customers, competitors, partners, etc. These three objects are commonly used for service use cases in Salesforce. Reference: https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.account_fields.htm&type=5


Question No. 3

An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and

skill set. Which feature should the administrator enable to meet this requirement?

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Correct Answer: B

To assign agent capacity and skill set, the administrator should enable Omni-Channel, which is a feature that allows agents to work on multiple cases or chats at once based on their availability and expertise. Omni-Channel can route work items to agents based on their predefined capacity and skills, ensuring that they are working on the right tasks at the right time. Knowledge Management, Escalation Rules, and Territory Management are not related to agent capacity and skill set. Reference: https://help.salesforce.com/s/articleView?id=sf.omnichannel_overview.htm&type=5


Question No. 4

Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own

role in the role hierarchy. Both roles are subordinates of the same Manager role.

How Should the administrator share records owned by sales team A with Sales team B?

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Correct Answer: B

Manual sharing allows record owners to share individual records with other users or groups. This is useful when one-off sharing is needed for a specific situation. Hierarchical sharing, criteria-based sharing and owner-based sharing are not suitable for this scenario because they are based on predefined rules or roles that do not match the requirement. Reference: https://help.salesforce.com/s/articleView?id=sf.sharing_overview.htm&type=5


Question No. 5

A sales rep has left the company and an administrator has been asked to re-assign all their accounts

and opportunities to a new sales rep and keep the teams as is.

Which tool should an administrator use to accomplish this?

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Correct Answer: B

The mass transfer tool allows you to transfer up to 250 records at a time from one user to another user while keeping the existing team members intact. You can access this tool from Setup by entering Mass Transfer Records in the Quick Find box. Reference: https://help.salesforce.com/s/articleView?id=sf.mass_transfer_overview.htm&type=5


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