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[Service Cloud Solution Design]
Which Salesforce resource can be attached to a customer email using standard Case Management capabilities?
[Knowledge Management]
Universal Containers has three internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only
have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?
[Contact Center Analytics]
The VP of Service at Cloud Kicks (CK) wants to enable Service Cloud users to access and generate reports using work order data stored in an enterprise data warehouse (EDW).
Which approach should the consultant recommend to streamline this process with minimal effort?
[Interaction Channels]
Cloud Kicks wants to offer its customers a more personalized, flexible service experience beyond emails, phone calls, and chatbots.
What should the consultant recommend to meet this requirement?
[Industry Knowledge]
Universal Containers (UC) wants to deploy Service Cloud to 100 contact centers located across North America, Europe, and
Asi
a. UC wants standardized reporting across worldwide contact centers' key performance indicators (KPIs).
Which approach should a consultant recommend in this scenario?
