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Your customer wants to improve agent productivity. Which future functionality could be most impactful?
Your project requires migrating custom objects and their associated dat
a. Which data preparation step helps maintain field-level validation rules and triggers?
You need to migrate both active and historical customer dat
a. Which migration approach balances efficiency and minimal disruption?
A phased migration approach, where specific subsets of data (both active and historical customer data) are migrated in stages, balances efficiency and minimal disruption. This strategy allows continuous operation of both legacy and new systems during the transition phase, minimizing downtime and service interruptions. It also provides opportunities to address issues on a smaller scale before they affect the entire dataset.
The customer wants to seamlessly integrate their existing CRM system. Which Salesforce feature facilitates this?
The customer requires ongoing training and support for agents using the new Salesforce Contact Center system. Which support option is most suitable?
Implementing Premier Support is the most suitable option for ongoing training and support for agents using the new Salesforce Contact Center system. Premier Support provides organizations with dedicated access to Salesforce experts and consultants who offer specialized training, proactive issue resolution, and continuous support. This level of support ensures that agents are well-equipped to use the system efficiently and can resolve any issues quickly, enhancing their overall effectiveness and comfort with the system.
