The Salesforce ARC-801 exam validates your ability to design and implement B2B multi-cloud solutions as a Salesforce Architect or B2B Solution Architect. This exam tests both conceptual knowledge and practical decision-making across discovery, solution design, data governance, and post-sales engagement. This page maps the exam syllabus, explains question formats, and guides you through focused preparation. Whether you're building your first B2B solution or refining your architectural skills, understanding the core topics and study approach will help you pass with confidence.
Use this topic map to guide your study for Salesforce ARC-801 (Design and Implement B2B Multi-Cloud Solutions) within the Salesforce Architect and B2B Solution Architect path.
The ARC-801 exam combines multiple-choice questions with scenario-based items to measure both foundational knowledge and applied reasoning in real-world B2B contexts.
Questions increase in complexity as you progress, requiring you to apply concepts to unfamiliar situations and justify trade-offs between competing requirements.
Effective preparation involves mapping topics to a structured study schedule, practicing with realistic questions, and connecting concepts across the entire B2B solution lifecycle. Allocate time proportionally to the domains and reinforce weak areas through targeted review.
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Designing Cart to Quote Solutions, Governing of Data and Integration Processes, and the Case Study: Multi-Cloud and Multi-Org domain typically account for a larger portion of the exam. These areas test your ability to make architectural decisions in complex, real-world scenarios. However, all seven domains are important; a balanced study approach ensures you're prepared across the full syllabus.
Discovery defines business requirements and identifies stakeholders; design translates those requirements into technical solutions (such as CPQ flows and integration architecture); governance ensures data quality, security, and compliance throughout the solution. In practice, these phases overlap, governance constraints discovered early inform design choices, and design decisions may reveal new governance needs. Understanding these interdependencies is critical for scenario-based questions.
While the exam emphasizes design and architectural thinking rather than configuration, hands-on experience with CPQ, Service Cloud, Pardot, and multi-org integration is valuable. Prioritize labs that involve designing quote-to-order flows, configuring data governance policies, and setting up integrations across clouds. This practical knowledge helps you reason through scenario questions more confidently.
Candidates often overlook data governance and integration complexity in multi-org scenarios, choosing solutions that work in a single org but don't scale. Another frequent error is misunderstanding the scope of each cloud, for example, confusing Pardot's account-based marketing capabilities with Sales Cloud features. Finally, rushing through scenario questions without fully analyzing all stakeholder requirements can lead to suboptimal architectural choices. Read scenarios carefully and consider trade-offs.
Focus on case studies and scenario-based questions rather than isolated facts. Review your practice test results to identify patterns in weak areas, then study those domains in context. Take one final timed mock exam to simulate the real test environment and refine your pacing. Avoid cramming new material; instead, reinforce concepts you've already learned and build confidence in your reasoning.
Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a SolutionArchitect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers
The best three leading metrics to help NTO measure each reseller's goals through the Partner Community are logins into Partner Community, number of quotes generated, and opportunities generated. These metrics will give NTO early feedback on how theportal is being used by their partners and will provide insight into their success in using the Partner Community. Product types sold and opportunity win rates are lagging metrics and may not provide timely feedback on the success of the Partner Community.
Leading metrics are indicators that show what's happening and can have real-time impact on your bottom line12.
Lagging metrics are indicators that show the outcome of what happened in a previous time period12.
Leading metrics are useful for predicting future performance and making adjustments, while lagging metrics are useful for evaluating past performance and setting goals34.
To measure each reseller's performance in Northern Trail Outfitters' Partner Community effectively, focusing on leading metrics such as opportunities generated, number of quotes generated, and logins into the Partner Community provides early indicators of engagement and potential sales success. These metrics offer insights into the resellers' active participation and their potential impact on sales, allowing NTO to identify trends and address issues proactively. Leading metrics, unlike lagging metrics, provide real-time data that can inform strategic decisions and adjustments in the channel sales strategy, aligning with best practices for performance measurement and partner management in Salesforce communities.
Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?
To demonstrate that different business units can only see lead or contact records for their business unit, a Solution Architect can create a dynamic list that applies the same rules to multiple business units. The dynamic list will show the total leads and contacts in the list for each business unit, demonstrating that the data sharing rules are working correctly.
To demonstrate that Marketing Cloud Account Engagement (formerly Pardot) is correctly connected with Sales Cloud across different business units, creating dynamic lists with identical criteria in each business unit and comparing the total leads and contacts can effectively showcase proper segmentation and access control. This approach allows the Solution Architect to visually represent how marketing data and activities are appropriately partitioned and managed across the business units, ensuring that leads and contacts are only accessible by the relevant teams, in line with Salesforce's best practices for managing data in multi-business unit environments.
Universal Containers (UC) has expanded rapidly in recent yean following a number of acquisitions. The new CMO wants to use all Leads from one of the acquired Salesforce orgs to luck-start a new targeted campaign in uC's mam Salesforce org. The acquired company would like to keep its Lead data because it enriches the Lead before it comes into Salesforce via third-party marketing tool and supports its direct sales channel. Beyond the Lead use case, both Salesforce orgs will remain completely independent from one another.
Which integration approach should a Solution Architect recommend between the UC mam org (the target org) and the acquired org (the source org)?
Option D would involve discussing a strategy between the source organd target org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrating Leads to the target org after they are enriched in the source org. This would allow both Salesforce orgs to remain independent from each other, while also enabling UC to use all Leads from one of the acquired Salesforce orgs for its new targeted campaign. This would also preserve the value of Lead enrichment that happens in the source org via third-party marketing tool.
https://trailhead.salesforce.com/credentials/b2bsolutionarchitect
Fabulous Flowing has been using Salesforce for 10 years and is starting to notice performance issues. The company anticipates continued growth of 15% each year. It frequently refers to data that is within the past 12 months. Currently, there are 600,000 Cases. Fabulous Flooring realizes it needs to archive some of the data, however, would like it to remain m Salesforce. The leadership team meets for an in-depth strategy and planning session every 3 years and will need reporting on the archived dat
a. The Solution Architect has recommended the use of Big Objects.
What are two considerations the Solution Architect should discuss with Fabulous Flooring?
Choose 2 answers
https://developer.salesforce.com/docs/atlas.en-us.222.0.object_reference.meta/api/big_object.htm
Big objects are a way to store and manage massive amounts of data on the Salesforce platform12.
Big objects support custom Salesforce Lightning and Visualforce components rather than standard UI elements3.
Big objects do not support picklist fields, so they need to be loaded as text fields into the big object2.
Big objects do not support standard SOQL queries, so they need to use Async SOQL to query data from them2.
AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams?
Choose 2 answers
