Free PeopleCert ITIL-4-Transition Exam Actual Questions

The questions for ITIL-4-Transition were last updated On Jun 15, 2025

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Question No. 1

Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

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Correct Answer: B

Question No. 2

An organization's customers have historically been satisfied with the functionality and performance of its service. Recently, hovewer, the organization is getting complaints about both the performance of the services and areas such as sales and customer support. How BEST can the organization collect the information needed to address these complaints?

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Correct Answer: A

Question No. 3

Which is a purpose of the customer journey?

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Correct Answer: A

Question No. 4

From the perspective of a service provider how does the digital product lifecycle start?

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Correct Answer: B

Question No. 5

A software development team makes many hundreds of small changes every week.

Who can BEST make the decision of whether to accept each change?

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Correct Answer: D