Free Pegasystems PEGAPCBA87V1 Exam Practice Questions & Explanations

Last updated on: Sep 15, 2026
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Question 1

In a hiring application:

An employee interviews the candidate.

The Human Resources (HR) team creates and sends the offer letter.

The Information Technology (IT) team assigns the workstation.

The facilities team assigns the work desk.

To meet these requirements, what personas do you create?

Answer Options
Correct Answer: D
Explanation

To meet these requirements, you need to create four personas: Employee, HR, IT, and Facilities. A persona is a role that represents a group of users who perform similar tasks in your application. You can use personas to define user stories, assign tasks, configure access groups, and design user interfaces for your application. Reference: https://academy.pega.com/library/81/pega-certified-business-architect-pcba-81

Question 2

Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address.

Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose Two)

Answer Options
Correct Answer: A, C
Explanation

To identify duplicate maintenance requests from the same address, you need to configure the apartment address and the tenant name as basic conditions on the Search duplicate cases step. Basic conditions are fields that must match exactly for cases to be considered duplicates. The request type is not relevant for identifying duplicates, and weighted conditions are used for fields that may have similar but not exact values. Reference: https://docs-previous.pega.com/case-management/87/searching-duplicate-cases

Question 3

Sales managers must be able to approve sales quote proposals by email and from a mobile device. How do you implement this requirement?

Answer Options
Correct Answer: A
Explanation

To enable sales managers to approve sales quote proposals by email and from a mobile device, you need to add an Approve/Reject step to the case life cycle and enable email and mobile approval. This option allows sales managers to approve or reject the proposal by replying to an email message or by using a mobile app. The other options are either incorrect or irrelevant for this requirement. Reference: https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-email https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-mobile-devices

Question 4

Select the use case that requires an integration by using robotic process automation (RPA).

Answer Options
Correct Answer: B
Explanation

This use case requires an integration by using robotic process automation (RPA). RPA is a technology that automates tasks by mimicking human interactions with user interfaces of applications or systems. You can use RPA to integrate with legacy systems that lack an exposed API or a standard protocol for data exchange. For example, you can use RPA to update a customer profile in a legacy system by launching the system's application, entering the customer data, and clicking the save button. Reference: https://community.pega.com/knowledgebase/articles/application-development/86/integrating-robotic-process-automation

Question 5

Which scenario is a use case for the Wait step?

Answer Options
Correct Answer: C
Explanation

This scenario is a use case for the Wait step because it involves pausing a case until another case reaches a certain status. The salary increase case can be configured to wait for the approval case to reach a Resolved-Approved status before continuing to process the increase. The other scenarios do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs. Reference: https://academy.pega.com/topic/case-workflow-dependency/v1

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