Free Pegasystems PEGACSA72V1 Exam Practice Questions & Explanations
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Your team is building a new customer onboarding application for a bank. Both the Retail division and the Commercial division need the onboarding case type, but each division requires different document requirements and approval limits. The bank also wants a shared set of rules such as branch lookup data and corporate correspondence used by both divisions.
Which application structure best supports this requirement?
Pega's layered application design places reusable, common assets in an enterprise/organization layer and division- or implementation-specific specializations in applications that build on it. This maximizes reuse of the branch data and correspondence while allowing each division to specialize document requirements and approval limits through circumstancing or rule overrides in its own ruleset.
Using when rules everywhere creates unmaintainable conditional logic. Copying rules into independent applications duplicates maintenance effort and breaks reuse. Access groups control security and which application a user runs; they do not store rules or provide specialization.
A report definition returns all resolved Loan cases. Stakeholders want a single report showing the total number of resolved loans and the average loan amount grouped by branch, with the branch groupings collapsible so users can expand to see individual cases.
Which report definition configurations achieve this? (Choose Two)
Applying summary functions (COUNT on the case ID, AVG on the loan amount) converts the report into a summarized report that aggregates values. Enabling grouping on the Branch column organizes the aggregated results by branch and provides the expandable/collapsible behavior so users can drill into the underlying rows.
Paging controls how many rows display at a time and has nothing to do with aggregation. Adding Branch as a required filter would force users to select one branch at a time, which does not produce a single grouped report.
A manager needs a report that lists all open Auto Claims, showing the claim ID, the customer's last name, and the assigned operator's full name. The customer last name is stored on the claim work object, but the operator's full name resides in the Data-Admin-Operator-ID class.
How do you configure the report definition to include the operator's full name?
When required data lives in a different class or table, you configure a class join on the Data Access tab of the report definition, specify the class to join and the matching key (operator ID), then reference the joined class's properties as columns.
A filter restricts which rows are returned; it cannot bring in a column from another table. A drill-down report displays a related detail report when a user clicks a row, but it does not add the name to the current list. SUM is an aggregate function for numeric values and is irrelevant for a text property.
You are configuring a Purchase Request case type. Requests over 10,000 USD must be routed to the Finance Director; requests between 1,000 and 10,000 USD go to the requestor's manager; all other requests are auto-approved. The thresholds change frequently and the logic returns a routing destination, not a true/false result.
Which approach should you use?
A decision tree is the correct choice when the logic evaluates a single property against a series of ranges (greater than, between, otherwise) and returns a value such as a routing destination. Decision trees handle nested and range-based conditions well and are easily updated by business users.
When rules only return true or false, so multiple when rules would be redundant and harder to maintain. A map value requires one or two distinct inputs mapped to a matrix of results and is inefficient here. Hard-coding logic in an activity is a poor practice and is not maintainable by business users.
An insurance claim application must calculate a settlement amount. The calculation depends on the claim type, the policy tier, and whether the claimant has filed within the last 12 months. Business analysts must be able to update the rate values each quarter without developer involvement, and the combinations must be visible in a table format.
Which rule type best supports this requirement?
A decision table evaluates multiple conditions across several properties in a row-and-column matrix and returns a result, which is exactly what is needed for combinations of claim type, policy tier, and filing recency. It is displayed in a table format that business users can maintain directly in App Studio or Dev Studio.
A when rule returns only true or false for a single condition set, so it cannot return a settlement value. A declare expression can perform the calculation but it does not present the business rule combinations in a maintainable table; it would still need a decision rule to supply the rate. A validate rule enforces data quality on submission and does not compute values.