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XYZ Corporate wants to perform extensive analysis on work party information across various case types in real time at any time of the day. At the same time, xyz wants to minimize the impact this analysis has case worker using Pega applications.
Which solution do you recommend?
BIX Integration:
Use Pega's Business Intelligence Exchange (BIX) to export the Index-WorkPartyUri data. This method allows real-time data export without impacting case worker performance.
Configure BIX to export the required data to the report database at scheduled intervals.
Reference: Pega documentation on BIX and best practices for minimizing performance impact during data analysis.
The clipboard contains a list of details for all companies on the NASDAQ stock Exchange
select the requirement that indicates you use a page list instead of a page group.
Page List vs. Page Group: In Pega, a Page List is an ordered collection of pages indexed by position (e.g., 1, 2, 3). A Page Group, on the other hand, is an unordered collection of pages indexed by a string value (e.g., 'CompanyA', 'CompanyB').
Sorting Requirement: Since the requirement specifies that the list must be sorted by company stock ticker, a Page List is more appropriate because it allows for sorting and ordered iteration.
Implementation: Use a Data Transform or an activity to populate and sort the Page List. You can use Pega's built-in sorting functions to order the list by the stock ticker.
Pega Academy: Data Management with Page Lists and Page Groups
Pega Documentation: Working with Collections
A dispute case type has various stages, including collect, review, Reinburse, Chargeback, and Resolve.
In the production system, inflight cases exist in the chargeback stage. The Chargeback stage is moved to a new case type.
If the analyst advances the inflight cases, what error flow is initiated?
Identifying the Error Flow:
When stages are altered in a case type, in-flight cases can encounter issues if they try to advance to a now-missing stage.
pzStageProblems Flow:
This flow is initiated when there are problems advancing stages due to missing or reconfigured stages.
It helps to manage and resolve issues related to stage progression.
Pega Platform Case Management Documentation
Pega Academy Course on Advanced Case Design
A Customer Service application requires customer data assembled from multiple external systems. The customer data is captured by a parent case. Subcases of that parent case need to reference the same customer data.The customer data must be as current as possible.
Which two options are used as part of the solution? (Choose Two)
When designing a solution that requires customer data from multiple external systems and ensuring it is as current as possible, consider the following:
Parallel Data Loading: Use the Load-Data Page and Connect-Wait methods to load the data in parallel. This approach improves performance by reducing the time taken to gather the required customer data since multiple data sources are queried simultaneously.
System of Record (SOR) Pattern: Employ the System of Record (SOR) data access pattern to fetch the most current customer data from the external systems directly. This ensures that the data used is up-to-date and reflects the latest information available from the source systems.
A call center uses Pega Customer Service. Where does Pega Customer Service fit into the enterprise architecture?
Pega Customer Service functions as the customer interaction system of record within the enterprise architecture. It manages customer interactions and provides a comprehensive view of customer information and history, facilitating efficient and effective customer service.
Pega Customer Service: Customer Interaction Management
Pega System of Record: Defining System of Record
