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An Assignment uses the following Service-Level Agreement: Initial Urgency: 5, Goal: 12 hours (increase Urgency by 10), Deadline: 24 hours (increase Urgency by 15), Passed Deadline: 4 hours (increase Urgency by 20, limit to 5 events). What is the Assignment Urgency 36 hours after the Case reaches the Assignment?
Comprehensive and Detailed Explanation From Exact Extract:
This question tests SLA calculations.
Initial: 5.
At 12h (Goal): +10 = 15.
At 24h (Deadline): +15 = 30.
Passed Deadline (4h intervals, max 5): At 28h, 32h, 36h (3 events) = +20*3 = 60.
Total: 30 + 60 = 90.
Extract: Pega Academy, Process Design -- SLAs: ''SLAs increase urgency at Goal, Deadline, and Passed Deadline intervals.''
To process a loan application, evaluate an applicant's credit score: >700 to underwriting, <500 to email denial, otherwise to loan officer review. Which flow correctly captures this?
Comprehensive and Detailed Explanation From Exact Extract:
This question tests decision flows.
A: Correct. Matches credit score logic. Extract: Pega Academy, Decision Management: ''Decision shapes route based on conditions.''
B: Incorrect. Misaligns paths. Extract: Pega Academy, Decision Management: ''Decision logic must match requirements.''
C: Incorrect. Wrong routing. Extract: Pega Academy, Decision Management: ''Conditions route to correct paths.''
D: Incorrect. Incorrect paths. Extract: Pega Academy, Decision Management: ''Decision shapes follow specified logic.''
How do you provide users with guidance for completing a form and avoid the need for application training?
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passes deadline intervals?
In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifics two of the following options. (Choose two.)
