Oracle 1Z0-1196-25 Practice Exam Questions & Answers
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· Last reviewed: October 13, 2026
· Prepared & Reviewed by the ValidExamDumps Editorial Team
Exam Facts
Oracle 1Z0-1196-25 Exam Details
Key details for this exam, checked against the published exam outline
55
Practice Questions (Our Bank)
90 minutes
Exam Duration
68%
Passing Score
USD 245
Official Exam Fee (United States)
- Exam Code
- 1Z0-1196-25
- Full Name
- Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional
- Issuing Body
- Oracle
- Question Format (Our Bank)
- Multiple Choice
- Delivery
- Pearson VUE, online and test center
Practice Questions
Free 1Z0-1196-25 Practice Questions
Each question shows the correct answer and an explanation of why it is right
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[Maintaining Device Information]
Which two statements correctly describe important concepts about service points?
Correct Answer:
A, B
Explanation
Service points are the locations where a utility delivers service to a customer. Over time, the metered device at a service point may change, so different devices can be installed at the same point as equipment ages or is upgraded. A premise can have multiple service points if the customer has several connection points, or none if service has not yet been established. These concepts are foundational to understanding how service points relate to devices and premises in the system.
[Creating and Managing Bills]
In which plug-in spot can an implementation configure an algorithm to delete a bill as part of the bill completion process?
Correct Answer:
E
Explanation
Bill completion plug-in spots allow implementations to run custom logic when a bill is marked as complete. The Customer Class - Bill Completion spot is specifically designed to execute algorithms related to customer class rules at that stage. This location gives developers the ability to delete or modify bills based on business requirements. Other plug-in spots handle different phases of the bill lifecycle but not bill deletion logic during completion.
[Understanding Adjustment]
An adjustment is based on an Adjustment Type. Which three statements are correct regarding Adjustment Types?
Correct Answer:
A, C, D
Explanation
Adjustment Types control multiple aspects of how adjustments function in the system. They determine how adjustments display on bills so customers see them clearly. They can also default an amount to new adjustments, reducing manual entry and potential errors. Additionally, they control whether the system calls a rate algorithm to calculate the adjustment amount dynamically or uses a fixed value. These settings make Adjustment Types a central configuration tool for managing all adjustment behavior.
[Understanding Credit and Collections Capabilities]
A severance process is a series of events (for example, letters, To Do entries, field activities, and so on) to strongly encourage a customer to make a payment for their outstanding debt. How many service agreements are linked to a severance process?
Correct Answer:
E
Explanation
A severance process is designed to recover a specific customer's outstanding debt through a coordinated series of escalating actions. Since each process targets one customer's debt, exactly one service agreement is linked to a severance process. This one-to-one relationship ensures that collection actions are focused and traceable to a single account. Multiple processes would be created if a customer had multiple service agreements needing collection.
[Maintaining Device Information]
In Customer to Meter, which application component captures the source record that contains information on where an asset/device is installed?
Correct Answer:
C
Explanation
Meter Data Management is the application component that handles information about where physical devices are located and installed at customer premises. It captures the source records that track asset and device installation locations. While the Customer module maintains customer information and Service Point module tracks service delivery points, the Meter Data Management component specifically holds the detailed asset installation records. This makes it the source of truth for device location data.
[Maintaining Asset Information]
Specifications are used to define the manufacturer, model, and other information about assets. Which statement is true about specifications?
Correct Answer:
A
Explanation
Specifications define the technical details of assets like manufacturer and model information. Peer specifications allow a specification to reference another related specification, creating a hierarchy or relationship structure. This capability lets implementations organize complex asset types where one specification builds on or relates to another. This relationship structure is useful when managing families of similar assets with shared characteristics.
[Maintaining Device Information]
An implementation has the following requirements: Many customers are installing their own solar electrical generation equipment. When these customers generate more electricity than required for their own use, the surplus can be exported back to the power grid. To measure this generation, the utility has installed special scalar devices at customers' premises. These devices have separate registers to measure the energy generated (export) and the energy received (import) from the power grid. Both types of read will be stored in kWh, but the import is subtractive and export is consumptive. Which solution should an implementation choose to configure the measuring component types for these specific requirements?
Correct Answer:
C
Explanation
The implementation needs to track both energy import and export for solar installations using scalar devices with separate registers. Measuring component types must be configured to match the direction and behavior of each reading. Creating two distinct measuring component types, one subtractive for import and one consumptive for export, allows both registers to be correctly measured and reported. Both components link to the single physical scalar device but maintain separate measurement characteristics in the system for accurate energy accounting.
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Domain 1: Describing the Customer to Meter Product
Understand the functional footprint of the Customer to Meter product and explain the key transactional functions that are common between the Customer to Meter application components. Learn how shared objects are maintained across the system to ensure data consistency and proper configuration of business rules.
Domain 2: Searching and Viewing Customer and Device Related Information
Describe the key components of a screen in the Customer to Meter product and compare the main searching capabilities available to business users. Configure portals to display specific zones and learn how to organize information presentation for different user roles and access levels.
Domain 3: Maintaining Customer Information
Understand the relationship and functions of the V entities that capture demographic and geographic information. Configure and maintain customer information, illustrate how service points relate to devices, manage notification preferences, and compare the purpose of service agreements and usage subscriptions in relation to billing calculations.
Sample question from this domain above:
Q1
Domain 4: Maintaining Asset Information
Explain the role of assets, components, specifications, and dispositions in the system. Configure asset types and manage assets throughout their lifecycle to support customer service and utility operations.
Sample questions from this domain above:
Q5Q6Q7
Domain 5: Initiating and Managing Service Orders and Field Activities
Explain the concept of a service order orchestrator activity and a field activity to support customer processes. Evaluate and extend the configuration associated with processing a service order activity from initiation through to completion.
Domain 6: Understanding Measurements and Performing Validation/Editing/Estimation (VEE) Processing
Describe the high level process of loading measurements through to calculating usage and compare the differences between critical validations and other validations. Configure VEE Groups and VEE Rules for processing initial measurements to ensure data integrity and accuracy in billing.
Domain 7: Understanding Financial Transactions
Explain how account and service agreement balances are determined for a customer and compare how various types of financial transactions are created and when they impact a customer's account balance. Implement processes that verify the integrity of financial transactions in the system.
Sample question from this domain above:
Q3
Domain 8: Creating and Managing Bills
Explain the functions of a bill, bill segment, and off cycle bill generator. Compare the various ways bills and bill segments are created, managed, and corrected. Configure usage groups and usage calculation rules to perform usage calculations and understand how replacement meter reads trigger bill corrections.
Sample question from this domain above:
Q2
Domain 9: Configuring Rates
Understand the structure of a rate schedule and the role each part plays in calculating charges. Configure rate schedules to calculate charges and illustrate the impact of calculation rule configuration settings on resulting bill segment details.
Domain 10: Creating and Managing Payments
Understand the differences between payment events, payment tenders, payments, and payment segments. Configure the payment-related administration objects and processes to create and manage payments from various sources.
Domain 11: Understanding Credit and Collections Capabilities
Understand how the system creates various automated processes and their specific roles in encouraging customers to pay outstanding debt. Describe the key concepts of payment arrangements and pay plans to receive payment from customers.
Sample question from this domain above:
Q4
Domain 12: Starting and Stopping Service
Understand the main entities involved in starting and stopping service for a customer. Illustrate what happens when activating and stopping service agreements and the subsequent actions that may be initiated. Evaluate and extend the capabilities of agent-assisted process flows and customer service requests for processing start, stop, and transfer service requests.
FAQ
1Z0-1196-25 Exam FAQ
Common questions about the exam itself
What background or prior certifications do I need before taking 1Z0-1196-25?
Oracle recommends that candidates have some hands-on experience or exposure to Oracle Utilities technology before attempting this exam. The test assumes you have practical experience with utility billing systems, customer management processes, and Oracle Cloud environments, though it does not require a specific prior certification.
How difficult is the 1Z0-1196-25 exam and what makes it challenging?
This is a professional-level implementation exam that expects you to understand complex workflows and configuration across billing, metering, and customer lifecycle functions. The exam heavily emphasizes scenario-based questions in Validation and Editing Estimation (VEE) processing and billing configuration, requiring you to apply knowledge to real utility operations rather than just recall facts.
Which topics on 1Z0-1196-25 are most difficult and how should I prepare for them?
VEE Processing and Creating and Managing Bills represent the highest density of scenario-based questions on the exam. The best approach is to understand how data transforms sequentially from a raw meter read through validation, calculation, and finally to a customer ledger entry. Practice configuring VEE rules and billing rules in a hands-on environment if possible.
How long does it realistically take to prepare for 1Z0-1196-25?
Most candidates benefit from combining official Oracle training courses with hands-on practice or professional experience performing the tasks described in the exam objectives. Without practical experience in Customer to Meter implementations, plan for several months of study and lab practice. With relevant job experience, focused study over 4-6 weeks may be sufficient.
What happens on exam day for 1Z0-1196-25 and how is it delivered?
The exam consists of 50 questions in multiple choice and scenario-based formats, delivered over 90 minutes. You are expected to demonstrate not just knowledge but the ability to analyze real-world utility situations and make configuration decisions based on business requirements.
What types of questions appear on 1Z0-1196-25 and how are they structured?
The exam uses multiple choice questions to test core definitions and configuration best practices, and scenario-based items that present real-world situations such as handling invalid meter readings or managing service disconnections. Some questions may require you to navigate system screens or simulate configuration tasks.
What job role does the 1Z0-1196-25 certification prepare me for?
This certification is designed for implementation professionals, functional consultants, solution architects, business analysts, system administrators, and technical consultants working with Oracle Utilities Customer to Meter and Customer Cloud Service. It demonstrates your competency in configuring, deploying, and managing customer-to-meter workflows in production utility environments.
How does 1Z0-1196-25 relate to other Oracle Utilities certifications?
The 1Z0-1196-25 is a specialist implementation professional certification within the Oracle Cloud certification path. Other Oracle Utilities exams cover different products and components within the utilities suite, so this exam is specific to Customer to Meter and Customer Cloud Service implementations.
What do I need to know about retakes and rescheduling 1Z0-1196-25?
Oracle allows candidates to retake failed exams, though specific policies on wait times between attempts and number of allowed retakes may vary by region. Check with your exam delivery provider (Pearson VUE, PSI, or Prometric) for current rescheduling and retake policies when you register.
How long is the 1Z0-1196-25 certification valid and what renewal requires?
Oracle Cloud certifications are subject to recertification policies that may require you to pass newer exam versions or complete continuing education within a specified timeframe. Check Oracle's current certification maintenance policy, as requirements may change with new product releases.
