Oracle 1Z0-1196-25 Practice Exam Questions & Answers
5 Free Questions
· Last reviewed: August 27, 2026
· Prepared & Reviewed by the ValidExamDumps Editorial Team
Exam Facts
Oracle 1Z0-1196-25 Exam Details
Key details for this exam, checked against the published exam outline
55
Practice Questions (Our Bank)
90 minutes
Exam Duration
68%
Passing Score
USD 245
Exam Fee (United States)
- Exam Code
- 1Z0-1196-25
- Full Name
- Oracle Utilities Customer to Meter and Customer Cloud Service 2025 Implementation Professional
- Issuing Body
- Oracle
- Question Format (Our Bank)
- Multiple Choice
- Delivery
- Pearson VUE, online and test center
Practice Questions
Free 1Z0-1196-25 Practice Questions
Each question shows the correct answer and an explanation of why it is right
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[Creating and Managing Bills]
In which plug-in spot can an implementation configure an algorithm to delete a bill as part of the bill completion process?
Correct Answer:
E
Explanation
Bill completion processes in Oracle Utilities allow implementations to configure algorithms at specific plug-in spots. The Customer Class Bill Completion spot is where you configure how bills are handled during the completion process, including deletion logic. This is part of the bill management configuration rather than other bill-related areas like calculation or segment creation.
[Understanding Adjustment]
An adjustment is based on an Adjustment Type. Which three statements are correct regarding Adjustment Types?
Correct Answer:
A, C, D
[Starting and Stopping Service]
An implementation can use agent-assisted process flows for processing start/stop/transfer service requests. Which life-cycle state on a parent Customer Service Request business object should be used to process any prerequisites to starting service for processing start or transfer service requests?
Correct Answer:
B
Explanation
When processing start or transfer service requests through agent-assisted workflows, the parent Customer Service Request needs to reach a state where prerequisites can be handled. The Waiting for Additional Actions state allows the system to pause and process any conditions that must be met before service activation occurs. This state is specifically designed for this interim processing step in the service start lifecycle.
[Initiating and Managing Service Orders and Field Activities]
For a specific task carried out for a service order field activity, where can an implementation configure the types of completion events to perform to implement the outcome for that type of activity?
Correct Answer:
E
Explanation
Service order field activities have specific types that define how work gets completed. The Field Task Type is where implementations configure what completion events should occur for a particular activity type. This controls the outcome handling and determines which events get triggered when the field task finishes, allowing customization of the field activity completion process.
[Maintaining Asset Information]
Operational devices can be assets or components such as smart meters, analog meters, communication components, or communication relays. Which two statements are true about components?
Correct Answer:
C, D
Domain 1: Describing the Customer to Meter Product
Understand the functional footprint of the Customer to Meter product and explain the key transactional functions that are common between the Customer to Meter application components. Learn how shared objects are maintained across the system to ensure data consistency and proper configuration of business rules.
Domain 2: Searching and Viewing Customer and Device Related Information
Describe the key components of a screen in the Customer to Meter product and compare the main searching capabilities available to business users. Configure portals to display specific zones and learn how to organize information presentation for different user roles and access levels.
Domain 3: Maintaining Customer Information
Understand the relationship and functions of the V entities that capture demographic and geographic information. Configure and maintain customer information, illustrate how service points relate to devices, manage notification preferences, and compare the purpose of service agreements and usage subscriptions in relation to billing calculations.
Domain 4: Maintaining Asset Information
Explain the role of assets, components, specifications, and dispositions in the system. Configure asset types and manage assets throughout their lifecycle to support customer service and utility operations.
Sample question from this domain above:
Q5
Domain 5: Initiating and Managing Service Orders and Field Activities
Explain the concept of a service order orchestrator activity and a field activity to support customer processes. Evaluate and extend the configuration associated with processing a service order activity from initiation through to completion.
Sample question from this domain above:
Q4
Domain 6: Understanding Measurements and Performing Validation, Editing, Estimation (VEE) Processing
Describe the high level process of loading measurements through to calculating usage and compare the differences between critical validations and other validations. Configure VEE Groups and VEE Rules for processing initial measurements to ensure data integrity and accuracy in billing.
Domain 7: Understanding Financial Transactions
Explain how account and service agreement balances are determined for a customer and compare how various types of financial transactions are created and when they impact a customer's account balance. Implement processes that verify the integrity of financial transactions in the system.
Domain 8: Creating and Managing Bills
Explain the functions of a bill, bill segment, and off cycle bill generator. Compare the various ways bills and bill segments are created, managed, and corrected. Configure usage groups and usage calculation rules to perform usage calculations and understand how replacement meter reads trigger bill corrections.
Sample question from this domain above:
Q1
Domain 9: Configuring Rates
Understand the structure of a rate schedule and the role each part plays in calculating charges. Configure rate schedules to calculate charges and illustrate the impact of calculation rule configuration settings on resulting bill segment details.
Sample question from this domain above:
Q2
Domain 10: Creating and Managing Payments
Understand the differences between payment events, payment tenders, payments, and payment segments. Configure the payment-related administration objects and processes to create and manage payments from various sources.
Domain 11: Understanding Credit and Collections Capabilities
Understand how the system creates various automated processes and their specific roles in encouraging customers to pay outstanding debt. Describe the key concepts of payment arrangements and pay plans to receive payment from customers.
Domain 12: Starting and Stopping Service
Understand the main entities involved in starting and stopping service for a customer. Illustrate what happens when activating and stopping service agreements and the subsequent actions that may be initiated. Evaluate and extend the capabilities of agent-assisted process flows and customer service requests for processing start, stop, and transfer service requests.
Sample question from this domain above:
Q3
FAQ
1Z0-1196-25 Exam FAQ
Common questions about the exam itself
What background or prior certifications do I need before taking 1Z0-1196-25?
Oracle recommends that candidates have some hands-on experience or exposure to Oracle Utilities technology before attempting this exam. The test assumes you have practical experience with utility billing systems, customer management processes, and Oracle Cloud environments, though it does not require a specific prior certification.
How difficult is the 1Z0-1196-25 exam and what makes it challenging?
This is a professional-level implementation exam that expects you to understand complex workflows and configuration across billing, metering, and customer lifecycle functions. The exam heavily emphasizes scenario-based questions in Validation and Editing Estimation (VEE) processing and billing configuration, requiring you to apply knowledge to real utility operations rather than just recall facts.
Which topics on 1Z0-1196-25 are most difficult and how should I prepare for them?
VEE Processing and Creating and Managing Bills represent the highest density of scenario-based questions on the exam. The best approach is to understand how data transforms sequentially from a raw meter read through validation, calculation, and finally to a customer ledger entry. Practice configuring VEE rules and billing rules in a hands-on environment if possible.
How long does it realistically take to prepare for 1Z0-1196-25?
Most candidates benefit from combining official Oracle training courses with hands-on practice or professional experience performing the tasks described in the exam objectives. Without practical experience in Customer to Meter implementations, plan for several months of study and lab practice. With relevant job experience, focused study over 4-6 weeks may be sufficient.
What happens on exam day for 1Z0-1196-25 and how is it delivered?
The exam consists of 50 questions in multiple choice and scenario-based formats, delivered over 90 minutes. You are expected to demonstrate not just knowledge but the ability to analyze real-world utility situations and make configuration decisions based on business requirements.
What types of questions appear on 1Z0-1196-25 and how are they structured?
The exam uses multiple choice questions to test core definitions and configuration best practices, and scenario-based items that present real-world situations such as handling invalid meter readings or managing service disconnections. Some questions may require you to navigate system screens or simulate configuration tasks.
What job role does the 1Z0-1196-25 certification prepare me for?
This certification is designed for implementation professionals, functional consultants, solution architects, business analysts, system administrators, and technical consultants working with Oracle Utilities Customer to Meter and Customer Cloud Service. It demonstrates your competency in configuring, deploying, and managing customer-to-meter workflows in production utility environments.
How does 1Z0-1196-25 relate to other Oracle Utilities certifications?
The 1Z0-1196-25 is a specialist implementation professional certification within the Oracle Cloud certification path. Other Oracle Utilities exams cover different products and components within the utilities suite, so this exam is specific to Customer to Meter and Customer Cloud Service implementations.
What do I need to know about retakes and rescheduling 1Z0-1196-25?
Oracle allows candidates to retake failed exams, though specific policies on wait times between attempts and number of allowed retakes may vary by region. Check with your exam delivery provider (Pearson VUE, PSI, or Prometric) for current rescheduling and retake policies when you register.
How long is the 1Z0-1196-25 certification valid and what renewal requires?
Oracle Cloud certifications are subject to recertification policies that may require you to pass newer exam versions or complete continuing education within a specified timeframe. Check Oracle's current certification maintenance policy, as requirements may change with new product releases.
