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Which OGL analytics dashboard provides a summary of guide activity for a specified time period, by type as well as summarizing user engagement metrics?
The Activity dashboard in OGL is tailored to provide a comprehensive summary of guide activity over a specified period, breaking it down by guide type (e.g., Process Guides, Smart Tips) and including user engagement metrics such as views, completions, or interactions. This dashboard is crucial for understanding how content is being used in practice, offering insights into both frequency and effectiveness. The Users dashboard (option A) focuses on login and user-specific data, the Feedback dashboard (option B) highlights user opinions, and the Content dashboard (option D) details content availability, not usage. The Activity dashboard's dual focus on type-specific activity and engagement metrics makes it the ideal tool for tracking performance trends and identifying areas for improvement, aligning perfectly with the question's requirements.
Which action is required to bulk publish in the OGL console?
Bulk publishing in the OGL console is done by selecting 'Publish' from the bulk actions drop-down list, allowing multiple guides to be published simultaneously. Options A and C refer to unrelated or nonexistent features for this task.
What are the deliverables of an OGL project?
The deliverables of an OGL project are OGL Key Performance Indicators (KPIs) (option B), which measure success through metrics like user adoption, content usage, and feedback scores. These KPIs provide a quantifiable assessment of the project's impact, aligning with Oracle's outcome-focused approach. The total number of content items (option A) is a byproduct, not a deliverable, while job aids (option C) are specific content types, not the overarching output. KPIs encapsulate the project's effectiveness and value, offering stakeholders a clear, data-driven evaluation of OGL's contribution to business objectives.
Preparing end users to look for help in OGL and preparing support contacts to guide users with OGL are best practices during which activity?
Hypercare, the post-launch support period, is when best practices like preparing end users to use OGL's help features and training support contacts to assist with OGL are implemented. This phase focuses on smoothing the transition to live use, ensuring users know where to find assistance and support staff are equipped to guide them. The Refine phase (option A) is for content optimization, not user preparation, and the OGL kickoff (option C) is for project initiation, not post-launch support. Hypercare's emphasis on immediate user enablement and support readiness makes it the ideal context for these activities, ensuring a seamless go-live experience.
Which events could impact the importing and customizing of Base Guide content?
Events like Fusion quarterly releases, environment refresh schedules, and the OGL testing window (option A) directly impact importing and customizing Base Guide content by altering application functionality, data states, or testing availability. These technical events can necessitate content updates or delay customization efforts. Option B involves planning activities, not events, while option C addresses broader strategies, not specific impacts on Base Guides. Option A's focus on external, time-bound factors highlights their critical influence on maintaining content accuracy and relevance during development.
