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Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are ''New'', whose channel type is ''Web'', and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday -- Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
Identify the sequence of steps you must follow to disable the Service Communication channels.
Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
Which two are required to publish a completed Digital Customer Service (DCS) application?
