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You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
Identify three considerations before starting the configuration of assignment rules to service requests.
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are ''New'', whose channel type is ''Web'', and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
Which three types of data are included in the interaction associated with a normal call flow?
