Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution. Identify two reasons for this.

No exit or finished event is being triggered on the script pages.

No return events are listed in the incident workflow for the script to use.

The agents are not able to get to the pages where they can end the script.

The script beginning and ending buttons are not enabled for the script pages.

Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

There are no script beginning and ending buttons enabled for the script pages.

There are no return events listed in the incident workflow for the script use.

The agents cannot get to the pages where they can end the script.

There are no exit or finished events being triggered on the script pages.

A client requires you to set up chat and email as unlimited for an SL

Enter zero as the initial value for both fields.

Leave both the chat and email fields limit as blank.

Enter the value 'Unlimited' in the chat and email fields.

Free Oracle 1Z0-1038-22 Exam Practice Questions & Explanations

Last updated on: Nov 2, 2026
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