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An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: emailaddress@domain.com
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?
Which three elements are available for workflow design on the Insert ribbon?
