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Which two statements are true about Connect Web Services? (Choose two.)
Which two queues have manual pull policy? (Choose two.)
An incident report can be configured to manually pull from a standard or round robin (logged in) queue.
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Which statement is true about dashboards?
Dashboards are created and edited on the dashboard design center by dragging reports to the dashboard, adding optional descriptions, images, text, and controls, and configuring display options.
If you do not want to create a new dashboard, you can copy an existing custom or standard dashboard in the Reports explorer and then edit the copy using the dashboard design center.
You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?
There are several types of variables you can use, including predefined lists, user-defined lists, ad hoc values, and replacement values. Each of these serves a unique function.
Ad Hoc Value. Select this type to allow staff members to type their own value for the parameter at run-time, without having to select from a list. For example, an individual using the report types the exact expression or string to use as
the variable value.
When you select this type, you must select a data type for the variable.
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
You can manage the following tasks through the bulk update feature.
