Free Oracle 1Z0-1037-22 Exam Practice Questions & Explanations
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Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal.
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?
The thesaurus.txt file contains a list of words and their synonyms used in the Similar Phrases search technique on the Answers page. Words in the text search are matched with synonyms to extend the searching capability to include ontologies.
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
20MB is the maximum as well as the default.
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204
What is the purpose of an SLA in Knowledge base?
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?
To open in a browser (for external documents) use Ctrl + K + O