1Z0-1003-22 Practice Questions

Question 1

Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.

There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.

Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.

If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.

What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?

Accepted Answer

Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.

Answer

Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.

Answer

Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.

Answer

Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.

Question 2

A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route on their mobile device.

How do you use filters to satisfy this requirement?

Accepted Answer

Create an activity filter with 'Activity Scheduled in 1,2' and set the filter in the Restriction and Filters tab for the User Type of the technician.

Answer

Create an activity filter with 'Activity location < 2' and set the filter in the Restriction and Filters tab for the User Type of the technician.

Answer

Create an activity filter with 'Pending Activity Order in 1,2' and set the filter in the Restriction and Filters tab for the User Type of the technician.

Answer

Create an activity filter with 'Position in route < 2' and set the filter in the Restriction and Filters tab for the User Type of the technician.

Question 3

Which two statements are true regarding managing inventory within OFSC?

Accepted Answer

A resource with eligible permissions can add inventory to his or her own pool.

Accepted Answer

When customer inventory is de-installed, it is moved to the 'Resource' pool.

Answer

Missing required inventory does not restrict an activity from being completed.

Answer

Filters can be created for inventory.

Question 4

Your customer is using SLAs for some Activity Types. The parameter is empty when sending those activities to OFSC via API. Which statement is true?

Accepted Answer

OFSC will use the Activity Creation Date as the SLA start.

Answer

OFSC will set the start date depending on the Customer contract rules set within OFSC.

Answer

OFSC will not create the activity, and an error will be returned in the API response.

Answer

OFSC always uses the Activity Creation Date as the SLA start date.

Answer

OFSC will use available capacity to determine the most suitable start date.

Question 5

Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration. How do you enable this functionality for your customer?

Accepted Answer

Enable the 'Allow activity reschedule / move to non-scheduled pool' for the 'Technician' User Type.

Answer

Enable the 'Allow activity move via chat' for the 'Technician' User Type.

Answer

Enable the 'Allow activity move from non-scheduled pool to scheduled one' for the 'Technician' User Type.

Answer

Enable the 'Allow inventory move via chat' for the 'Technician' User Type.

Free Oracle 1Z0-1003-22 Exam Practice Questions & Explanations