PCI-DSS stands for Payment Card Industry Data Security Standard, which is a set of security requirements for organizations that handle credit card data. It aims to protect cardholder data from unauthorized access, disclosure, or theft, both in transit and at rest. PCI-DSS covers various aspects of security, such as encryption, authentication, firewall, logging, monitoring, and incident response. If you are working with a large retail chain and have concerns about their customer data, you should use PCI-DSS as the regulatory compliance standard to govern this data. SOC 3, AES-256, and ISO 27001 are not specific to credit card data protection, although they may have some relevance to general security practices.Reference:[PCI-DSS], [SOC 3], [AES-256], [ISO 27001].

The three technologies that describe the primary cloud service models as defined by the National Institute of Standards and Technology (NIST) are Platform as a Service (PaaS), Software as a Service (SaaS), and Infrastructure as a Service (IaaS). These service models are based on the type of computing capability that is provided by the cloud provider to the cloud consumer over a network. According to NIST, these service models have the following definitions:

Platform as a Service (PaaS): The capability provided to the consumer is to deploy onto the cloud infrastructure consumer-created or acquired applications created using programming languages, libraries, services, and tools supported by the provider. The consumer does not manage or control the underlying cloud infrastructure including network, servers, operating systems, or storage, but has control over the deployed applications and possibly configuration settings for the application-hosting environment.

Software as a Service (SaaS): The capability provided to the consumer is to use the provider's applications running on a cloud infrastructure. The applications are accessible from various client devices through either a thin client interface, such as a web browser (e.g., web-based email), or a program interface. The consumer does not manage or control the underlying cloud infrastructure including network, servers, operating systems, storage, or even individual application capabilities, with the possible exception of limited user-specific application configuration settings.

Infrastructure as a Service (IaaS): The capability provided to the consumer is to provision processing, storage, networks, and other fundamental computing resources where the consumer is able to deploy and run arbitrary software, which can include operating systems and applications. The consumer does not manage or control the underlying cloud infrastructure but has control over operating systems, storage, and deployed applications; and possibly limited control of select networking components (e.g., host firewalls).

To provide a quick view under the Skope IT Applications page showing only risky shadow IT cloud applications being used, you can use two filter combinations: Sanctioned = No and CCL = Medium, Low, Poor. The Sanctioned filter allows you to select whether you want to see only sanctioned or unsanctioned apps in your organization. Sanctioned apps are those that are approved and managed by your IT department, while unsanctioned apps are those that are used without authorization or oversight by your employees. Shadow IT refers to the use of unsanctioned apps that may pose security or compliance risks for your organization. The CCL filter allows you to select the Cloud Confidence Level (CCL) ratings of the apps you want to see. The CCL rating is a measure of how enterprise-ready a cloud app is based on various criteria such as security, auditability, business continuity, etc. The CCL rating ranges from Excellent to Poor, with Excellent being the most secure and compliant and Poor being the least. Risky cloud apps are those that have a low CCL rating, such as Medium, Low, or Poor. By applying these two filters, you can narrow down the list of apps to only those that are unsanctioned and have a low CCL rating, which indicates that they are risky shadow IT cloud applications being used in your organization.Reference:SkopeIT ApplicationsNetskope Cloud Confidence Index

When working with traffic from applications with pinned certificates, you should add an exception to the steering configuration to bypass them. Pinned certificates are a security technique that prevents man-in-the-middle attacks by validating the server certificates against a hardcoded list of certificates in the application. If you try to intercept or inspect the traffic from such applications, they will reject the connection or display an error message. Therefore, you should add the domains used by certificate-pinned applications as exceptions in your steering configuration, so that they are not steered to Netskope for analysis and enforcement.Reference:Certificate Pinned ApplicationsCreating a Steering Configuration

In this scenario, there are two methods to obtain a detailed list of all events from the last 24 hours for a specific user. One method is to export the data from Skope IT Application Events, which is a feature in the Netskope platform that allows you to view and analyze all the activities performed by users on cloud applications. You can use filters to narrow down your search by user name, time range, application, activity, and other criteria. You can then export the data to a CSV or JSON file for further analysis or reporting. Another method is to use the Netskope REST API, which is a programmatic interface that allows you to access and manipulate data from the Netskope platform using HTTP requests. You can use the API to query for events by user name, time range, application, activity, and other parameters. You can then retrieve the data in JSON format for further analysis or integration with other tools. Using the Netskope reporting engine or exporting the data from Skope IT Alerts are not methods to obtain a detailed list of all events from the last 24 hours for a specific user, as they are more suited for generating summary reports or alerts based on predefined criteria or thresholds, rather than granular event data.Reference:[Netskope Skope IT Application Events], [Netskope REST API].