Microsoft MS-721 Practice Exam Questions & Answers
5 Free Questions
· Last reviewed: September 8, 2026
· Prepared & Reviewed by the ValidExamDumps Editorial Team
Exam Facts
Microsoft MS-721 Exam Details
Key details for this exam, checked against the published exam outline
274
Practice Questions (Our Bank)
100 minutes
Exam Duration
700 out of 1000
Passing Score
USD 165
Exam Fee (United States)
- Exam Code
- MS-721
- Full Name
- Collaboration Communications Systems Engineer
- Issuing Body
- Microsoft
- Question Format (Our Bank)
- Multiple Choice, Hotspot, Drag & Drop, Order List, Case Studies
- Delivery
- Online proctored or at a Pearson VUE test centre
Practice Questions
Free MS-721 Practice Questions
Each question shows the correct answer and an explanation of why it is right
VA
ValidExamDumps Editorial Team
Every question and its answer is checked by our MS-721 exam
preparation team, who also write the explanation shown with each one.
How we research and review these pages
You have a Microsoft Teams Phone deployment that uses Teams Calling Plans. Direct Routing, and Operator Connect services. You need to enable PSTN services for 100 new users. The solution must minimize administrative effort.
Which cmdlet should you run?
Correct Answer:
A
You have a global Teams Phone deployment that has local service numbers from multiple offices
You need to ensure that when the users at an office in Sydney create a Teams meeting invite, the invite displays a local conferencing number by default
What should you do?
Correct Answer:
A
Explanation
When migrating from a PBX with PRI connectivity to Direct Routing, you need to install a Session Border Controller upstream of the PBX. The SBC acts as an intermediary between your on-premises phone system and Microsoft Teams Phone, handling protocol conversion and security. Without an SBC, your legacy PBX cannot connect directly to the Teams Direct Routing service.
You are deploying a Microsoft Teams Rooms on Windows device.
You have a file named Wallpaper.jpg that contains a company-branded wallpaper graphic.
You need to ensure that the device displays the company-branded wallpaper.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Correct Answer:
A, E
Explanation
The Hotline feature for Teams devices like Teams Phones and Teams Rooms is configured through a Teams Phone configuration profile in the Microsoft Teams admin center. You create the profile there and then assign it to the devices you want. This is the standard management approach for device features rather than configuring each device individually.
You need to connect the analog intercoms to Teams Phone.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Correct Answer:
C, E
Explanation
https://docs.microsoft.com/en-us/microsoftteams/direct-routing-analog-devices
Your company purchases several Microsoft Surface Hub devices for use with Microsoft Teams Rooms. Vou create a provisioning package (.ppkg) to configure certificates, apps, and proxy settings for each Surface Hub. Vou need to deploy the provisioning package to each Surface Hub.
Solution: Modify the Surface Hubs' settings from Teams devices in the Microsoft Teams admin center. Does this meet the goal?
Correct Answer:
B
Explanation
Creating and managing custom policy packages requires Teams Premium licenses for all parties involved. Admin1 needs the license to create the custom package combining meeting, calling, and live event policies. User1 and User2 both need Teams Premium licenses to be assigned the custom policy package. Standard Teams licenses do not include access to custom policy packages.
Domain 1: Plan and design collaboration communications systems
30% - 35%
Develop strategies for Teams meeting configurations and audio conferencing models. Create plans for Teams webinars, live events, and town hall deployments that meet organizational requirements.
Sample question from this domain above:
Q5
Domain 2: Configure and manage Teams Phone
25% - 30%
Set up Teams phone policies, auto attendants, and dynamic call features. Configure direct routing, manage user phone assignments, and handle call management and SBA configuration.
Sample questions from this domain above:
Q1Q2Q4
Domain 3: Configure and manage Teams Rooms and devices
25% - 30%
Deploy and manage Teams Rooms across Windows and Surface Hub platforms. Configure operational attributes, hot lines, and ensure device compliance with Teams standards.
Sample question from this domain above:
Q3
Domain 4: Configure and manage Teams meetings, webinars, and town halls
15% - 20%
Set up meeting policies, audio conferencing configurations, and webinar settings. Manage Teams Town Halls with appropriate governance and participant controls.
FAQ
MS-721 Exam FAQ
Common questions about the exam itself
What background do I need to attempt MS-721?
You should have hands-on experience administering Microsoft Teams, familiarity with Microsoft 365 concepts, and some background in voice or telephony systems. Experience with the Teams Admin Center and PowerShell is important since the exam is scenario-heavy and tests practical skills.
Is MS-721 harder than other Microsoft Associate exams?
MS-721 is considered more challenging than typical Microsoft Associate exams because it requires both Microsoft 365 knowledge and voice engineering concepts. The scenario-based questions demand real experience with Teams Phone, direct routing, and call configuration.
How long does it typically take to prepare for MS-721?
Most candidates spend 8 to 12 weeks preparing, though this varies significantly. Your background in Teams administration and voice systems will affect your timeline. Building a lab environment with a Microsoft 365 developer tenant is essential and takes time.
Which objective area is most challenging for candidates preparing for MS-721?
Teams Phone configuration and management, including direct routing and auto attendant setup, is where most candidates struggle. This area requires deep PowerShell knowledge and understanding of SIP trunks and calling plans.
What score do I need to pass MS-721?
You need a scaled score of 700 out of 1000 to pass. The exam uses a scaled scoring system, so the raw number of questions you need to answer correctly depends on the difficulty of the questions presented to you.
How is the MS-721 exam delivered?
You can take MS-721 online from home with remote proctoring or at a local Pearson VUE test centre. The exam is 100 minutes long and includes multiple-choice, multiple-response, drag-and-drop, and case study questions.
How long is the MS-721 certification valid?
The certification is valid for one year and renews annually at no cost when you log into your Microsoft Learn profile. You do not need to retake the exam to renew.
What jobs does MS-721 certification prepare me for?
MS-721 targets roles like Teams Voice Engineer, Collaboration Communications Systems Engineer, and Unified Communications specialists. You would be responsible for designing and managing Teams Phone systems, configuring meetings and devices, and supporting voice infrastructure.
How does MS-721 fit with other Microsoft Teams certifications?
MS-721 is the advanced certification for Teams voice specialists. You might start with general Microsoft 365 certifications and then specialize in MS-721 for voice and calling features. Other Teams-focused exams cover broader administration rather than voice engineering specifically.
Can I retake MS-721 if I fail?
Yes, you can retake the exam. You must wait 24 hours before your first retake, and longer waits apply to subsequent retakes. Each retake requires you to pay the full exam fee again.
