Free Microsoft MB2-715 Exam Practice Questions & Explanations
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Contoso has a Dynamics 365 online subscription. A sales manager leaves the company and her user account is disabled in Office 365. The administrator wants to free the paid license for a new hire while keeping all of the former manager's Opportunity records and their history intact in Dynamics 365.
Statement: Removing the Dynamics 365 license from the leaver in the Office 365 admin center disables the user in Dynamics 365 but retains the records she owned, so the records can later be reassigned to the new hire.
True. In Dynamics 365 online, user records are never deleted. Removing the license (or blocking the sign-in) in Office 365 causes the Dynamics 365 user to become disabled, which frees the license for another user, while all records the user owned remain in the system with her as owner until an administrator reassigns them (for example using Reassign Records on the user form or a bulk Assign). This is why administrators disable rather than attempt to delete users.
As the Office 365 global administrator for Contoso you need to apply a Dynamics 365 update to the sandbox instance first, test customizations, and then move the solution to production. You also need to temporarily prevent users from signing in to production while a data load runs.
Which two actions can you perform from the Dynamics 365 Administration Center? Each correct answer presents part of the solution.
The Dynamics 365 Administration Center allows an administrator to place a sandbox or production instance into Administration mode, which restricts sign-in to System Administrators and System Customizers and can also disable background processes - ideal during a data load. It also supports the Copy instance operation (full or minimal copy) to refresh a sandbox from production for realistic testing.
B is disruptive and error-prone and is not an Administration Center function. D is a tenant identity change unrelated to Dynamics access control and would affect other services. E is invalid - the base system solution cannot be uninstalled.
You must load 40,000 Account records from a legacy system into a new Dynamics 365 online instance. The source CSV uses a column named "Company Name" for the account name and contains a lookup column for the owning user. You want to reuse the exact same field mappings for a monthly refresh file with the same layout.
Which action best meets the requirement?
The Import Data Wizard lets you save the column and value mappings as a reusable data map (visible under Settings > Data Management > Data Maps). Selecting that map on later imports of identically structured files removes the manual mapping work.
A works but is unnecessarily manual and does not meet the reuse requirement. C is unrelated - Word templates are for document generation, not import. D is impractical and still would not persist value mappings for option sets or lookups.
A user with a laptop running Windows 10 and Microsoft Outlook needs to track emails, appointments, and contacts with Dynamics 365 while frequently working on flights with no internet connection. The user must be able to create and edit Dynamics 365 records while offline.
Which client should you deploy?
Only the Dynamics 365 for Outlook client supports the Go Offline / offline synchronization capability that lets a user work with a local copy of data and synchronize when reconnected, in addition to Outlook tracking.
A, the App for Outlook, is a lightweight server-side add-in that requires connectivity and does not provide offline record editing. C requires connectivity. D provides limited offline drafts of items in a mobile app but is not an Outlook client and does not satisfy the Outlook tracking plus full offline requirement in this scenario.
Contoso is deploying Dynamics 365 customer engagement online. The company has three divisions that must never see each other's Account records, but each division has a Sales team, a Service team, and a regional structure beneath it. The security roles required by the Sales teams are identical in every division.
What is the recommended way to model this in the Dynamics 365 organizational structure?
Business units are the mechanism that partitions data ownership in Dynamics 365; users in one business unit with Business Unit-level privileges cannot see records owned in a sibling business unit. Security roles are automatically copied to each newly created business unit, so the identical Sales role exists in each division and can be tuned locally. Child business units model the regions.
A is heavy-handed and unnecessary (separate instances mean separate licensing/administration and no shared reporting). C is wrong because teams do not partition data by themselves - team members still inherit their own business unit scope, and sibling visibility would not be blocked. D is wrong because field security controls individual field access, not record-level isolation.