At ValidExamDumps, we consistently monitor updates to the Microsoft MB-230 exam questions by Microsoft. Whenever our team identifies changes in the exam questions,exam objectives, exam focus areas or in exam requirements, We immediately update our exam questions for both PDF and online practice exams. This commitment ensures our customers always have access to the most current and accurate questions. By preparing with these actual questions, our customers can successfully pass the Microsoft Dynamics 365 Customer Service Functional Consultant exam on their first attempt without needing additional materials or study guides.
Other certification materials providers often include outdated or removed questions by Microsoft in their Microsoft MB-230 exam. These outdated questions lead to customers failing their Microsoft Dynamics 365 Customer Service Functional Consultant exam. In contrast, we ensure our questions bank includes only precise and up-to-date questions, guaranteeing their presence in your actual exam. Our main priority is your success in the Microsoft MB-230 exam, not profiting from selling obsolete exam questions in PDF or Online Practice Test.
You are configuring a single business process flow in Dynamics 365 for Customer Service.
You need to design the business process flow.
What should you do?
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/enhance-business-processflows-branching
You are a Dynamics 365 system administrator.
The customer service desk needs to be able to apply service level agreements (SLAs) on demand to customers that do not have SLAs.
You need to determine how SLAs on demand can be assigned.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Apply SLAs on demand.
With the enhancements made to SLAs, you can now apply SLAs to records manually. You can also automatically apply SLAs to records based on your business logic by using workflows or custom plug-ins.
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements
A company has a Customer Service deployment.
The company plans to enable Al suggestions for article keywords and descriptions on a custom form. You add the Keywords and Description Suggestion control to the form. You need to add a control to the form. Which control should you use?
You manage a Dynamics 365 for Customer Service environment. You create and activate a routing rule.
You need to modify the routing rule to a target a queue instead of a user. You navigate to routing rule sets.
What should you do first?
A company uses Dynamics 365 Customer Service. The manufacturing company has several locations and 10 repair technicians
The company is implementing scheduling The company must ensure that the correct repair technicians with the correct tools go to the facility closest to them.
You need to identify the valid resources.
Which two options are valid resources? Each correct answer presents a complete solution
NOTE: Each correct selection is worth one point.
