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What should be the FIRST action of a new CIO when considering an IT governance framework for an enterprise?
This action is important because corporate culture is the shared set of norms, beliefs, and values that influence the behavior and attitudes of the organization's members. Corporate culture can support or hinder IT governance, depending on how well it aligns with the IT governance objectives. IT's role in providing business value is the extent to which IT contributes to the achievement of the business strategy, goals, and needs.IT's role in providing business value can vary depending on the industry, market, and competitive environment of the enterprise12.
By understanding corporate culture and IT's role in providing business value, the new CIO can gain insight into the current state and challenges of IT governance in the enterprise, as well as the expectations and requirements of the stakeholders.The new CIO can also identify the gaps and opportunities for improvement or innovation in IT governance, and develop a vision and strategy for IT governance that is aligned with the corporate culture and business value34.
The other options are not the first action of a new CIO when considering an IT governance framework for an enterprise, but rather subsequent actions that depend on the outcome of understanding corporate culture and IT's role in providing business value.Understanding critical IT processes to define the scope of the IT governance framework is a step that occurs after the new CIO has established the objectives and priorities for IT governance, and needs to determine which processes are essential for delivering value and managing risk5.Verifying stakeholder sponsorship of the IT governance initiative is a step that occurs after the new CIO has developed a business case and a communication plan for IT governance, and needs to secure the support and commitment of the key decision-makers and influencers6.Developing an IT balanced scorecard to monitor and track IT performance is a step that occurs after the new CIO has implemented and executed the IT governance framework, and needs to measure and report on the outcomes and benefits of IT governance7.
A CIO wants to make improvements to the enterprise's IT governance. Which of the following would BEST help to demonstrate the expected benefits from proposed changes?
A balanced scorecard (BSC) is a tool that helps measure and communicate the performance of an organization or a function in relation to its strategy and objectives. A BSC typically includes four perspectives: financial, customer, internal process, and learning and growth. A BSC can help a CIO to make improvements to the enterprise's IT governance by defining the IT vision, mission, goals, and metrics that align with the business needs and expectations. A BSC can also help demonstrate the expected benefits from proposed changes by showing how they will affect the IT performance indicators and outcomes in each perspective. A BSC can provide a clear and comprehensive picture of the current and desired state of IT governance, as well as the gaps and opportunities for improvement.
Which of the following BEST supports enterprise decision making for IT resource allocation?
An enterprise IT strategy is a plan that defines the vision, mission, goals, and objectives of the IT function in relation to the business needs and expectations of the enterprise. An enterprise IT strategy also outlines the principles, policies, standards, and frameworks that guide the IT governance, management, and operations. An enterprise IT strategy best supports enterprise decision making for IT resource allocation, as it helps to align the IT resources with the business priorities and strategies, and to optimize the value and performance of the IT function and its services. An enterprise IT strategy also helps to identify and prioritize the IT initiatives and investments that can deliver the desired outcomes and benefits for the enterprise, and to allocatethe appropriate resources for their execution and delivery.An enterprise IT strategy also helps to monitor and evaluate the results and impacts of the IT resource allocation decisions, and to provide feedback and improvement opportunities.Reference:CGEIT Exam Content Outline | ISACA1, CGEIT Review Manual (Digital Version), What is an IT Strategy?- Definition from Techopedia2, How to create an effective IT strategy | The Enterprisers Project3
Which of the following aspects of the transition from X-rays to digital images would be BEST addressed by implementing information security policy and procedures?
The aspect of the transition from X-rays to digital images that would be best addressed by implementing information security policy and procedures is protecting personal health information. This is because personal health information is a type of sensitive data that contains confidential and private information about patients, such as their medical history, diagnosis, treatment, and identity.Personal health information is subject to various legal and ethical obligations and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) in the US1, that require its protection from unauthorized access, disclosure, modification, or destruction. Information security policy and procedures can help to define the rules, guidelines, and responsibilities for ensuring the confidentiality, integrity, and availability of personal health information in digital form.
Establishing data retention procedures is not the best answer, as it is only one component of information security policy and procedures. Data retention procedures specify how long and where digital images should be stored, archived, or deleted, based on the business, legal, and regulatory requirements. Data retention procedures can help to optimize the storage capacity, performance, and cost of digital images, as well as comply with the applicable laws and regulations. However, data retention procedures do not address the full scope of information security policy and procedures.
Training technicians on acceptable use policy is not the best answer, as it is only one aspect of information security policy and procedures. Acceptable use policy defines what are the permitted and prohibited behaviors and actions for using digital images and related IT resources. Training technicians on acceptable use policy can help to educate them on the security risks and best practices for handling digital images, as well as enforce compliance and accountability. However, training technicians on acceptable use policy does not cover the entire range of information security policy and procedures.
Minimizing the impact of hospital operation disruptions on patient care is not the best answer, as it is a business continuity objective rather than an information security objective. Business continuity refers to the ability of an organization to maintain or resume its critical functions and processes in the event of a disruption or disaster. Minimizing the impact of hospital operation disruptions on patient care can help to ensure the safety, quality, and efficiency of health services delivery. However, minimizing the impact of hospital operation disruptions on patient care is not directly related to information security policy and procedures.
To benefit from economies of scale, a CIO is deciding whether to outsource some IT services. Which of the following would be the MOST important consideration during the decision-making process?
The most important consideration during the decision-making process of outsourcing some IT services is to identify the core IT processes that are critical for the organization's strategic objectives and competitive advantage. Core IT processes are those that provide unique value to the organization and differentiate it from its competitors. Outsourcing core IT processes may result in loss of control, innovation, and differentiation, as well as increased dependency and risk.Therefore, core IT processes should be retained in-house, while non-core IT processes can be outsourced to benefit from economies of scale, cost reduction, and access to specialized skills and technologies.Reference:= CGEIT Exam Content Outline, Domain 3: Benefits Realization1; COBIT 5: Enabling Processes, chapter 4, section 4.2.32;IT governance -managing the outsourcing relationship
