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A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper based process. A few years ago, the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements The company stopped the effort and incurred a 1500.000 USD loss on the cost of the software.
This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder The Director of Human Resources is still bitter about the last effort because the process stopped.
During a design review meeting to discuss the future state, all stakeholders are in agreement except the Director of Human Resources. Who makes the final decision?
The governance approach defines the roles and responsibilities of the stakeholders involved in the business analysis activities, including who has the authority to make decisions and approve deliverables. In this case, the Director of Human Resources is not the decision maker, but one of the stakeholders who needs to be consulted and informed. The final decision should be made by those who have the decision-making authority as per the governance approach, which may include the sponsor, the Director of Finance, or other senior managers.Reference:
BABOK Guide, Version 3, Section 2.4: Governance, page 29
You are hosting a collection of stakeholders from across the organization to identify the ideas and attitudes about your company's help desk. You want the stakeholders to honestly share their opinions about the help desk service so you can identify problems, solutions, and take actions to improve the service.
What type of requirements elicitation activity is this?
Which of the following is a narrative description of the work required for the project?
When determining the success criteria for an initiative a business analyst (BA) engages end users in order to understand what they would define is an effective solution. What two types of data will the end men need to perform the evaluation?
Quantitative and qualitative data are two types of data that can help the end users evaluate the effectiveness of a solution. Quantitative data are numerical, measurable, and objective, such as cost, time, scope, quality, and customer satisfaction. Qualitative data are descriptive, subjective, and interpretive, such as feedback, opinions, perceptions, and experiences. By using both types of data, the end users can assess the solution from different perspectives and dimensions, and compare the results with the predefined success criteria for the initiative.Reference:
Project Success Criteria Guide, Smartsheet
7 Project Success Criteria Examples, Indeed.com
IIBA BABOK Guide, Section 5.4, Evaluate Solution Performance
Robert is the business analyst for his organization and he's working with several stakeholders to identify the business need for an opportunity. Robert needs to identify the stakeholder that will be responsible for authorizing the actions needed in order to meet the identified business need.
Which stakeholder does Robert need to identify?
