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What is the fourth stage in a well-established model of team development that consists of forming, storming, and norming?
The Tuckman model of team development includes five key stages: Forming, Storming, Norming, Performing, and Adjourning.
Option D (Performing) is correct because it represents the phase where teams work efficiently and effectively toward goals.
Option A (Adjourning) is the final stage, not the fourth.
Options B (Completing) and C (Reporting) are not part of the official Tuckman model.
At the Performing stage, teams function independently, solve problems efficiently, and maintain high productivity.
What is the information gained from a risk assessment, business impact analysis, and a resource needs assessment used for?
Continuity and recovery planning ensures an organization can maintain operations during and after disruptions. According to IFMA's Risk Management competency, business impact analysis (BIA) and risk assessments are used to develop robust continuity strategies.
Option C (Continuity and recovery plans) is correct because it addresses operational resilience and disaster recovery.
Option A (Business workflow plans) focus on day-to-day operations, not crisis response.
Option B (Property inspections) ensure compliance and safety but do not focus on recovery.
Option D (Risk management analyses) identify risks but do not provide recovery solutions.
A well-structured continuity plan minimizes downtime and ensures business stability.
What is a technical measure that prevents unauthorized people from gaining access to a facility work order system?
The best security practice to prevent unauthorized access is Identification and Authentication. This process ensures that only authorized personnel can access a facility's work order system by:
Using secure logins (e.g., username/password, biometrics, multi-factor authentication).
Verifying user identities before granting system access.
Implementing role-based permissions to control system functions per user authorization level.
While data encryption (Option B) secures stored data, it does not control system access. Similarly, a proprietary user interface (Option C) is not a security measure on its own, and an HR employee database (Option D) is unrelated to system security.
An organization recently acquired another firm with an 88-acre campus and fourteen buildings that support government-regulated activities. The Chief Financial Officer has asked the facility manager to provide an assessment of the property and facilities. One of the assessments the facility manager will perform is the Facility Condition Index (FCI). Which has the GREATEST impact on the FCI?
The Facility Condition Index (FCI) is a key metric for assessing facility health, calculated as:
Deferred maintenance costs (D) directly increase FCI and indicate poor facility conditions.
Utility distribution (A) and building openings (C) are secondary factors.
Real estate value (B) does not directly impact FCI, as FCI focuses on physical condition, not market value.
A higher FCI signals greater maintenance backlog, impacting operational planning and funding decisions.
There has been a recent increase in complaints of items stolen from people's desks within a facility. What is the facility manager's initial step regarding the security of the staff and facility?
When addressing security issues, facility managers must first conduct a thorough investigation to understand the scope and nature of the problem before implementing any new measures. The logical first step is to investigate each reported case, gather facts, and remind staff about securing their belongings.
Investigating each case ensures that management is aware of the extent of the issue and can identify any patterns (e.g., specific areas targeted or peak times of theft).
Educating staff about securing their valuables (e.g., locking drawers, not leaving items unattended) is a quick and effective preventive measure.
Security cameras (Option A) should be considered after initial fact-finding, as installing cameras may require budget approval and privacy considerations.
Updating security procedures (Option B) should follow after assessing the investigation's findings to ensure targeted improvements.
Engaging a professional security company (Option D) may be necessary if theft continues or if internal resources are insufficient.
