Question No. 1

A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tellthis customer about the benefits of using Original HP supplies? (Select two.)

AOriginal HP supplies work the first time, every time.

BOriginal HP supplies are less expensive than non-HP cartridges when bought in bulk.

CNon-HP supplies are usually counterfeit and buyers can be subject to fines.

DNon-HP supplies are not recyclable and are costly to dispose of properly.

EOriginal HP supplies help reduce service calls, minimizing printer downtime.

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Correct Answer: A, E

Question No. 2

A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?

AHP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.

BThe environment is not really affected by toner, whether the cartridges are from HP or third parties.

CAccording to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.

DAccording to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.

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Correct Answer: D

Question No. 3

Why is using remanufactured toner cartridges bad for business? (Select two.)

AUsing non-HP toner cartridges instead of Original HP cartridges is more likely to require a service call.

BRemanufactured toner cartridges generate more heat than Original HP cartridges.

CCompared to Original HP cartridges, remanufactured toner cartridges use a greater volume of ink.

DRemanufactured toner cartridges consume more energy faster compared with Original HP cartridges.

ECompared to Original HP cartridges, remanufactured toner cartridges have a larger carbon footprint.

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Correct Answer: B, C

Question No. 4

A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?

ARemanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.

BRemanufactured ink cartridges can only be reused a few times before the recycled plastics break down.

CAlmost 90% of remanufactured cartridges end up in a landfill.

DEvery remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.

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Correct Answer: A

Question No. 5

What can you do to verify that printing supplies are not counterfeit?

AUse a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.

BAll HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.

CAll HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.

DSecurity labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.

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Correct Answer: A

Free HP HP2-I14 Exam Actual Questions

The questions for HP2-I14 were last updated On Apr 30, 2024