What is a Configuration Baseline?

A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time

A benchmark of the service provider's capability

The change requests allocated to a release

What is the contribution of Availability Management to the Service Level Management process?

Availability Management provides information about the availability of the services being provided.

Availability Management acts in consultation with users to determine the availability of IT services.

Availability Management supplies data about the availability requirements of users.

Availability Management ensures that a Service Level Agreement (SLA) is available for all users.

While planning for service improvements, what is an important best practice to consider?

Service improvement targets should be measurable, linked to business objectives and documented in a plan.

The progress of service improvement should be discussed at least weekly in the steering committee.

The progress should be monitored closely by an independent project manager to maintain objectivity.

The service improvement targets should not change until the target is reached, or else no consistency is maintained

In the context of standards, what does the term "conformity" stand for?

Alignment of an audit nonconformity report to a re-audit report

Quality Management System certification by an approved body

Verification of supplier certification

Free Exin ITSM20FB Exam Practice Questions & Explanations

Last updated on: Sep 2, 2026
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