Free Exin ITSM20FB Exam Actual Questions

The questions for ITSM20FB were last updated On Jun 13, 2025

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Question No. 1

What is the definition of IT Service Management?

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Correct Answer: D

Question No. 2

Staff should be trained in relevant aspects of Service Management. What information with respect to training should be maintained?

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Correct Answer: A

Question No. 3

What is the difference between a process owner and a process manager?

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Correct Answer: A

Question No. 4

What is required to be in place for emergency changes?

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Correct Answer: C

Question No. 5

Which processes should the Plan, Do, Check, Act methodology be applied to?

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Correct Answer: A