Name: IT Service Management Foundation
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SKU: ITSM20F.EN
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Free Exin ITSM20F.EN Exam Actual Questions

The questions for ITSM20F.EN were last updated On May 3, 2024

Question No. 1

Which of the following is Problem Management primarily concerned with?

ALooking at Security Plans

BLooking at the cause of Incidents

CLooking at the Change Plan

DLooking at the Release Strategy

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Correct Answer: B

Question No. 2

What is the objective of a Management System?

ATo define, agree, record and manage levels of services

BTo ensure that Key Performance Indicators (KPIs) are defined for all IT services

CTo ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality

DTo provide the policies and the framework that is needed for the effective management and implementation of all IT services

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Correct Answer: D

Question No. 3

Which of the aspects listed below is included in ISO/IEC 20000?

ACustomer communication

BEmployee motivation

CSocial responsibility

DStandard products

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Correct Answer: A

Question No. 4

Which of the following tasks is assigned to each process manager?

AChanneling data to Problem Management

BEnsuring the process is running effectively and efficiently

CFollowing up on Incidents

DSetting up Service Level Agreements with the users

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Correct Answer: B

Question No. 5

Which of the following must be included within the Service Management plan?

AConfiguration Item (CI) type

BInformation security controls

CReturn to normal working

DTools as appropriate to support the processes

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Correct Answer: D