Free Exin ITSM20F.EN Exam Practice Questions & Explanations
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Any organization may be impacted by legislative or regulatory change in the future. Where should this be covered?
A . Incorrect. A legislative or regulatory change may result in a Change request once the change happens, but the Service Management plan is the place to anticipate such triggers.
B . Incorrect. The Business Relationship Management process is likely to gather the information about such changes but the Service Management plan is the place to anticipate such triggers.
C . Incorrect. The Service Level Agreement may be impacted by such changes once they happen but the Service Management plan is the place to anticipate such triggers.
D . Correct. The Service Management plan should cover Service Management processes and service changes triggered by events such as these.
What can be improved by achieving quality objectives?
The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?
What does the concept of "quality" comprise?
The success and failure of Releases shall be measured. What is included in these measurements?