Free CIW 1D0-623 Exam Actual Questions

The questions for 1D0-623 were last updated On Dec 14, 2025

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Question No. 1

Connie is the social media risk manager for a large retail shopping service. She has a comprehensive strategy to manage social media risks. She has implemented a program to train all departments within the company to be risk-aware. What tasks should she perform to ensure all departments are performing as expected?

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Correct Answer: A

As a social media risk manager, Connie should create and revise policies for risk assessment, monitor activities for risks, and create reports that assess risks and suggest controls. This comprehensive approach ensures that all departments are aware of potential social media risks and understand the policies and procedures in place to mitigate them. Regular monitoring and reporting help identify emerging risks and measure the effectiveness of the risk management strategies, enabling continuous improvement.


Question No. 2

What kind of social media metric best measures the number of followers who noticed and responded to a paid advertisement?

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Correct Answer: D

Click-through rates (CTR) are the most relevant metric for measuring the number of followers who noticed and responded to a paid advertisement. This metric calculates the percentage of people who clicked on the ad after seeing it. CTR is crucial for understanding the effectiveness of an ad in attracting attention and encouraging interaction.

Relevance: CTR directly measures user engagement by showing how many users acted on seeing the ad.

Effectiveness: High CTR indicates that the ad was compelling enough to prompt users to click and explore further.

Optimization: Monitoring CTR helps marketers refine their ad content and targeting to improve performance.


Digital marketing experts highlight CTR as a key performance indicator for paid advertisements (HubSpot, WordStream).

Question No. 3

A fitness gym club has spent a significant amount of time and money building an online presence in social medi

a. They have built pages on several platforms, gathered an audience and post content regularly. How can the club ensure they are staying on top of rapidly changing trends in social media?

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Correct Answer: B

To stay on top of rapidly changing trends in social media, it is crucial for the fitness gym club to regularly review and update their strategies based on the latest trends and best practices. Scheduling quarterly or semi-annual reviews allows the club to systematically assess what is happening in the social media landscape, identify new opportunities, and adjust their approach accordingly. This proactive method ensures that the club remains relevant and can adapt to the dynamic nature of social media. While analytic data, live streaming, and outsourcing customer communications are valuable strategies, regular trend reviews provide a comprehensive approach to staying current.


Question No. 4

Jared has been assigned to review the company's social media policies and determine what changes should be considered for modification. As the review the ethical guidelines he identifies that he code of conduct section needs modification regarding employee's personal social media usage guidelines. Why is it important to include personal social media usage guidelines?

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Correct Answer: C

Including guidelines for personal social media usage in the company's code of conduct is important because employees' online behavior can affect the company's public image. Inappropriate or unprofessional posts can reflect poorly on the organization, potentially damaging its reputation. Clear guidelines help employees understand the boundaries of acceptable behavior online, protecting both their personal and the company's professional image. This is essential for maintaining a positive brand reputation and preventing PR crises.


'Why Your Company Needs a Social Media Policy,' SHRM.

'How to Create a Social Media Policy for Your Company,' Sprout Social.

Question No. 5

Which of the following is the chief disadvantage to using social media?

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Correct Answer: C

The chief disadvantage of using social media is that in a crisis situation, a company's reputation can be damaged quickly (Option C). Social media platforms enable rapid dissemination of information, and any negative incident or crisis can quickly escalate and spread across these networks. This can lead to widespread negative publicity and significant harm to a company's reputation in a very short period. Companies must be prepared with crisis management strategies and effective communication plans to mitigate potential damage and respond swiftly to protect their brand image.


PR News: 'The Dark Side of Social Media: A Crisis Communication Primer'

Harvard Business Review: 'How to Manage a Social Media Crisis'