Question No. 1

From a Customer Success perspective, which reason to monitor your customer's health is the most important?

AIt provides the opportunity to address any changes in the customer's experience or actions around the solution

BIt allows the customer to identify unused licenses so they can be addressed via a service improvement plan

CUnderstanding your customer's health directly enables renewals

DIt gives the customer valuable insight so they can automatically renew critical on time

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Correct Answer: C

Question No. 2

What are two barriers of adoption in an organization? (Choose two.)

Anew product sales motion

Black of knowledge on solution

Corganizational announcements

Dimplementation issues

Ehiring practices

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Correct Answer: B, D

Question No. 3

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

ADocument the session, stakeholder interests, and metrics for leadership

BCreate a success plan to be reviewed with the customer at the next review meeting

CProvide technical configuration for development

DDiscuss new opportunities and new products to purchase

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Correct Answer: B

Question No. 4

Which list of components of a Customer Success Quarterly Success Review is common?

Aresults from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the
next quarter

Bresults from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter

Cresults from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

Dresults from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter

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Correct Answer: C

Question No. 5

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

AKPI that will be improved by the new product solution

Bcurrent existing products that are being displaced by the solution

Ccurrent configuration guide of the product solution

Dproduct use case that will achieve the desired outcome

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Correct Answer: D

Free Cisco 820-605 Exam Actual Questions

The questions for 820-605 were last updated On Apr 30, 2024