Cisco 500-444 Practice Exam Questions & Answers
Cisco 500-444 Exam Details
Key details for this exam, checked against the published exam outline
- Exam Code
- 500-444
- Full Name
- Cisco Contact Center Enterprise Implementation and Troubleshooting
- Issuing Body
- Cisco
- Question Format (Our Bank)
- Multiple Choice
- Delivery
- Online proctored (OnVUE) or at Pearson VUE test centers
- Full Question Set
- 56 questions Get All Questions
Free 500-444 Practice Questions
Each question shows the correct answer and an explanation of why it is right
Question 1 Domain 1 PCCE Implementation Preparation
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)
1. to provide validation of certificate requests: A CA is responsible for verifying the identity of an entity before issuing a certificate. This includes verifying the entity's identity, such as by checking government-issued identification or business registration documents.
2. to issue a CA-signed Identity certificates: After validating the entity's identity, the CA issues the certificate, which is signed by the CA's private key. This certificate can be used to authenticate the identity of the entity, establish trust and secure communication.
https://tools.ietf.org/html/rfc5280
https://www.globalsign.com/en/ca-services/what-is-a-ca/
Question 2 Domain 1 PCCE Implementation Preparation
Which two certificates need to be uploaded to VOS servers for CA Signed certificate management? (Choose two.)
These two certificates need to be uploaded to VOS servers for CA Signed certificate management. The CA Certificate is used to verify the authenticity of the server and the CA Signed Certificate from the CSR Request is used to generate the server's private key. The tomcat-trust certificate is used by the server to trust other SSL certificates.
Question 3 Domain 3 PCCE implementation: Configuration
What are two considerations for PCCE 2K installation? (Choose two.)
Two considerations for PCCE 2K installation are to run Domain Manager tool, add root, facility, and instance, and to ensure that ICM/CCE software is installed on all ICM/CCE servers. The Domain Manager tool allows the administrator to define the domain structure for PCCE and add root, facility, and instance objects. Additionally, Websetup should be run after installing the software to configure the ICM/CCE environment. Adding PGs via PG Setup should only be done after installing the software, and it is not necessary to add Router Logger after installation.
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Question 4 Domain 4 Troubleshooting
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
The sync job that runs every 10 minutes to bring back the OUTOFSYNC machine to the IN_SYNC state is the Automated Differential sync job. This job compares the configuration files on the primary and secondary servers, copies the changes from the primary to the secondary, and then executes the configuration commands to bring the secondary server into the same state as the primary. The Manual Differential sync job is a similar process, but it requires user intervention to manually select the changes that need to be synchronized from the primary to the secondary server. The OnDemand sync job is a one-way process that pushes the configuration from the primary server to the secondary server, and the Push sync job is a one-way process that pushes the configuration from the secondary server to the primary server.
Question 5 Domain 3 PCCE implementation: Configuration
What is used to build VXML applications?
Call Studio is the development platform used to build VXML applications. It is a graphical development environment that allows developers to quickly build and deploy voice applications using drag-and-drop components. Call Studio comes with a suite of tools and components that allow developers to create interactive voice applications that can respond to user input and make decisions based on the input.
Question 6 Domain 3 PCCE implementation: Configuration
Which keytool command lists certificates in the cacerts file?
The command keytool -list -keystore cacerts can be used to list certificates in the cacerts file. This command will display information about the certificates in the cacerts file, including the certificate's alias, owner, issuer, and validity period. This command can be used to verify the certificates that are used for authentication and secure communication.
Question 7 Domain 1 PCCE Implementation Preparation
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
In Cisco's Intelligent Contact Management (ICM) solution, a label is a string of characters or digits that is used to route calls to specific destinations or play specific prompts to the caller. When ICM sends back a label of 91919191, it is an invalid or non-existent label and the caller will hear an error message. This error message could be a pre-recorded message or a system generated message such as 'The dialed number is not in service' or 'Invalid extension, please try again'.
It's important to note that MoH (Music on Hold) is a feature that plays music or pre-recorded announcements to callers while they are on hold, Ringing is the sound that a caller hears when the call is being connected and Audio is a general term that refers to the sound or voice that is played to the caller.
What the Cisco 500-444 Exam Covers
Exam domains verified against the Official Cisco 500-444 exam guide, last checked October 2026.
Domain 1 PCCE Implementation Preparation
30%Plan and stage PCCE deployments including hardware and software preparation. Handle certificate administration tasks to ensure secure and proper deployment configuration.
Domain 2 PCCE Implementation Initialization
10%Execute the Integration Wizard to establish PCCE environments and add new sites. Configure integrations with CUIC, Live Data, and Finesse monitoring tools.
Domain 3 PCCE implementation: Configuration
30%Personalize the PCCE dial plan to route calls according to business requirements. Build and validate scripts and configure Single Sign-On authentication for user access.
Domain 4 Troubleshooting
30%Review call flows and system processes to identify performance issues. Apply the diagnostic framework and troubleshooting techniques to resolve PCCE problems in production environments.
Sample question from this domain above Q4
500-444 Exam FAQ
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