Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
Supervisors have capabilities in the Cisco Contact Center environment that agents do not, including: A. View Team Gadget in Finesse: Supervisors have access to the Team Performance gadget in Cisco Finesse, allowing them to monitor the real-time performance and status of their team members, which is not typically available to agents. D. Log in to CCE Admin: Supervisors often have administrative privileges that allow them to access the Cisco Contact Center Enterprise Administration interface for configuration and management tasks, a capability not available to standard agents. Reference: Cisco Finesse and CCE documentation outline the roles and capabilities within the contact center platform, including the specific tools and gadgets available to supervisors versus agents.
Which .bat file displays the status of the VXML server and the applications running?
the Stalus.bat file will display the status of the VXML server and the applications running.
The .bat file that displays the status of the VXML server and the applications running on it is: B. Status.bat: This batch file, when executed, provides a snapshot of the current status of the VXML server, including any VXML applications that are deployed and running. It's a useful tool for administrators to quickly check the health and status of their VXML applications. Reference: Documentation for Cisco's Voice Browser or VXML Server typically includes information on utility scripts like Status.bat that help in managing and monitoring VXML applications.
What are two parts of a Single Sign-on message flow? {Choose two.)
the Single Sign-on message flow consists of two parts: first, the Identity Service (IdS) detects whether the user has a valid access token, and if not, the Identity Provider (IdP) provides a login page for authenticating the user. Once the user is authenticated, the browser issues a PUT of the Finesse desktop with an access token.
In a Single Sign-on (SSO) message flow for Cisco's contact center solutions, two key parts include: B. IdS (Identity Service) detects the user has a valid access token: When a user attempts to access a service, the Identity Service checks if the user's access token is valid, indicating they are already authenticated. D. IdP (Identity Provider) provides a login page for authenticating the user: If the user does not have a valid access token, the Identity Provider will present a login page where the user can authenticate themselves. Reference: Cisco's documentation on SSO implementation in contact center environments details the SSO message flow, including the roles of Identity Services and Identity Providers in authenticating users.
What are two channels or features supported by ECE? (Choose two.)
the two channels or features supported by the Cisco Enterprise Chatbot Engine (ECE) are Chat and Email.
Enterprise Chat and Email (ECE) supports multiple channels or features, including: B. Chat: ECE provides a comprehensive chat solution that allows agents to interact with customers in real-time, offering support and assistance through web chat. E. Email: ECE also supports email interactions, enabling agents to manage and respond to customer inquiries received via email, with features such as automated responses and email queuing. Reference: Cisco's documentation on Enterprise Chat and Email (ECE) details the supported channels and features, including chat and email capabilities for enhanced customer interaction.
Which user role must be assigned to the ToExtVXML variable in the ICM script?
