Which action should you take to convert a high availability over LAN deployment to high availability over WAN?

Reinstall a second Cisco Unified CCX node and add it to the cluster over WAN.

Do a fresh installation of the whole system as high availability over WAN.

Apply a 'Warm Standby' license.

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three )

Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool

Talk to the customer about the deployment and usage pattern.

Collect the thread dump for Cisco Unified CCX Engine

Check to see if the customer has installed any third party applications

Check the Cisco Unified CCX Serviceability Control Center

Which information is readable to Cisco Collaboration Software in the cloud?

No information is readable to Cisco collaboration Software.

PII and plain text name value pair

If you use skills-based routing, where is the agent selection criteria defined?

in the Contact Service Queue definition

Free Cisco 500-052 Exam Practice Questions & Explanations

Last updated on: Oct 26, 2026
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