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You have set up a Flow to automatically assign a resource's manager to the approver field on Timecards. Users have reported that submitted Timecards are going to the Project Manager for approval and not the resource's manager. Of the following, which could be a reason for this?
Step-by-Step Comprehensive Detailed Explanation
Understanding the Timecard Approval Process in PSA
By default, the timecard approval process in Certinia PSA (formerly FinancialForce PSA) follows a specific hierarchy.
If the project is a billable project and the Project Manager field is filled, the Project Manager is automatically assigned as the approver for timecards.
If the Project Manager field is blank or the project is non-billable, PSA uses the resource's manager as the approver (based on the Manager field in the Salesforce User record).
How Flows Work in Assigning Approvers
If you have created a Flow to automatically assign the resource's manager as the timecard approver, it means you are trying to override the default approval process.
However, if the Assign Project Manager To Timecard Approver configuration option is enabled, PSA will still prioritize the Project Manager over the resource's manager, regardless of your Flow settings.
This would explain why submitted timecards are still being assigned to the Project Manager instead of the resource's manager.
Why the Other Options Are Incorrect
A . PSA requires that only Project Managers can approve Timecards
This is incorrect because PSA allows timecards to be approved by either the Project Manager or the Resource's Manager, depending on the project settings.
B . The process builder to assign the resource's manager is not active
While this could be a factor, the main reason is the configuration setting that forces the Project Manager to be the default approver.
Even if the Flow was working correctly, the Assign Project Manager To Timecard Approver setting would still take precedence.
How to Fix the Issue
Navigate to PSA Configuration Settings and check the Assign Project Manager To Timecard Approver setting.
If it is set to True, change it to False to allow the Flow to correctly assign the resource's manager as the approver.
Test by submitting a new timecard and verifying the assigned approver.
Reference and Verified Certinia PSA Documentation
PSA System Administration Guide: Timecard Approval Process.
FinancialForce PSA Approval Workflow: Default Approver Rules.
Currently Project Managers and Resource Managers are using Gantt. You do not want your Project Managers creating assignment, resource requests or milestones from the Gantt. Which of the following custom settings should you configure to hide these buttons?
To prevent Project Managers from creating Assignments, Resource Requests, or Milestones from the Gantt, the Gantt Global Settings must be configured:
Navigate to Custom Settings Gantt Global Settings.
Modify the settings to remove the ability for Project Managers to create Assignments, Resource Requests, and Milestones from the Gantt.
Save and apply the changes.
Option A (Project Task Gantt Global Settings) is incorrect because it does not control high-level permissions for assignments and requests.
Option C (Project Task Gantt Preferences) is incorrect because it only controls user-specific preferences.
Thus, the correct answer is B.
FF-PSA-v15-Customer-Overview_1.0
Managers within your company are using the Resource Planner to check a resource's availability but report that they are not seeing the Availability column on the Resource Planner.
Which two of the following could be causing this issue? (Choose two.)
Issue: Missing Availability Column in Resource Planner
The Resource Planner displays resource availability, but missing settings can cause the column to disappear.
Cause 1: Resource Availability Column is Not Selected (Correct - Option B)
Step 1: Open the Resource Planner.
Step 2: Click on the Columns List settings.
Step 3: Ensure that 'Resource Availability' is selected as one of the displayed columns.
Step 4: Save changes and refresh the planner.
Cause 2: Field-Level Access Restrictions (Correct - Option C)
Step 1: Navigate to Setup > Object Manager.
Step 2: Search for the Contact Object (which holds Resource Availability data).
Step 3: Go to Field-Level Security and check if 'Resource Availability' is visible for managers.
Step 4: If necessary, update Field Permissions to grant access.
Incorrect Option (A: Utilization Ermine Setting)
There is no setting named 'Utilization Ermine' under Utilization Custom Settings.
Utilization settings do impact availability calculations, but they do not hide the column from the Resource Planner.
PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Pages 75-77.
You are notified that some approved Miscellaneous Adjustments records are not getting picked up in the Billing Event Generation process during month end billing.
Which two of the following system settings do you need to have in place for Miscellaneous Adjustments to get picked up in the billing run? (Choose two.)
When Miscellaneous Adjustments records are not picked up in the Billing Event Generation process, the issue is often related to the system settings. The following conditions must be met:
Effective Date Range: The Miscellaneous Adjustments record's Effective Date must fall within the time period specified in the Billing Event Generation process. If the date is outside this range, the record will be excluded from the billing event.
Transaction Category Mapping: The Transaction Category on the Miscellaneous Adjustments record must be included in the BillingCategories configuration option. This ensures that the system correctly categorizes and includes the Miscellaneous Adjustments in the billing process.
On the other hand:
Option B ('The person running the Billing Event Generation process does not have Billing Miscellaneous Adjustments permission control for the Region, Account, or Project') is incorrect. While permission controls impact user access, they do not directly affect whether Miscellaneous Adjustments records are picked up by the billing process.
Thus, the correct answer is A and C.
PSA Sys Admin Essentials Student Guide Fall 20
FF-PSA-v15-Customer-Overview_1.0
A Resource Record is required to perform which two of the following actions? (Choose two.)
A Resource Record is a critical entity in PSA that allows individuals to be allocated to projects and log their time and expenses.
Being Assigned to a Project:
A resource must be registered as a PSA Resource to be allocated to a project.
Assignments link Resources to Projects and Tasks for scheduling and workload planning.
Entering a Timecard and Expense Report:
Resources must exist in PSA for time and expense entry.
If a Resource Record is missing, users cannot log timecards or submit expenses.
What a Resource Record is NOT Required For:
Creating a milestone does not require a Resource Record. Milestones are financial events linked to a project, not individual resources.
PSA System Administration Guide
